Takia James-Anthony
New York,NY
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Wisdom Circuits
Morristown, NJ
05.2025 - Current
- Coordinated virtual meetings, ensuring seamless communication and documentation.
- Managed calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Assisted in preparing reports and presentations with attention to detail.
- Developed and maintained efficient filing systems for digital documents.
- Handled correspondence, prioritizing urgent communications effectively.
- Optimized time management by handling travel arrangements and itineraries.
- Managed email correspondence, ensuring timely responses and prioritization of urgent matters.
- Assisted in preparing reports and presentations using Microsoft Office Suite.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Account Manager
Evolution Labs(Suite 360)
Morristown, NJ
02.2016 - 06.2020
- Developed and managed client relationships to ensure satisfaction and retention.
- Analyzed market trends to identify opportunities for service enhancements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Facilitated training sessions on product offerings, enhancing team knowledge and client support capabilities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Education
Associate of Arts - Business Administration
Sir Arthur Lewis Community College
Castries, Saint LuciaSkills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- CRM proficiency
- Meeting scheduling
- Travel arrangements
- Spreadsheet management
- Multitasking and organization
- Problem-solving
- Time management
- Attention to detail
- Webinar support
- Team collaboration
- Project management
- Internet research
- Basic accounting
- Online scheduling
- Fast learner
- Customer relations and communications
- Task prioritization
- Administrative background
- Cold calling skills
Timeline
Virtual Assistant
Wisdom Circuits
05.2025 - Current
Account Manager
Evolution Labs(Suite 360)
02.2016 - 06.2020
Associate of Arts - Business Administration
Sir Arthur Lewis Community College