Takia Phillips
Walmart
Hamlet,NC
19
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Personal Shopper
4 Years 5 Months- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
Picking Opearator
1 Year 6 Months- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Picking Operator
7 Months- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Packaged items for shipping following established procedures.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
Cashier
6 Years 11 Months- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Direct Support Professional
1 Year 6 Months- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
Housekeeper
19 Years 5 Months- Cleaned guest rooms, bathrooms, and public areas to maintain resort cleanliness standards.
- Replenished linens, amenities, and guest supplies following housekeeping procedures.
- Changed beds, made rooms, and prepared accommodations for guest arrivals and departures.
- Reported maintenance issues and room damage to support timely repairs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
High School Diploma
Skills
Customer Service
Prioritizing Orders
Upbeat and Outgoing Attitude
Purchase Recommendations
Online Order Processing
Strong interpersonal skills
Payment Processing
Timeline
Personal Shopper
Walmart
2022.05 - CurrentRead More
Picking Opearator
Debbie’s Staffing
2020.11 - 2022.05Read More
Picking Operator
Debbie’s Staffing
2019.08 - 2020.03Read More
Cashier
Walmart
2012.09 - 2019.08Read More
Direct Support Professional
The Mentor Network
2010.09 - 2012.03Read More
Housekeeper
Pinehurst Resort & Country Club
2007.05 - 2007Read More
Richmond Senior High School
High School Diploma
Read More