Takierra Nickerson
Greensboro,NC
Summary
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states. Extraordinary communication skills using patience to gain understanding and problem solving methods. Dependable,Trustworthy,Compassionate and respectable. Ability to utilize teamworking skills to accomplish tasks. Just as well as able to accomplish tasks individually.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Everise
Greensboro, NC
05.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed order processing and ensured timely fulfillment of customer requests.
- Developed training materials to enhance team performance and service delivery.
- Collaborated with cross-functional teams to improve customer experience initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
Direct Support Professional
RHA Health Services LLC
High Point, NC
12.2024 - Current
- Provided guidance and support to ensure safety of individuals served.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Sales Representative
Metro by T-Mobile
Greensboro, NC
07.2024 - 12.2024
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with marketing team to create promotional materials for products and services.
- Listened to customer needs to identify and recommend best products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Provider Services Representative
BroadPath Healthcare
Phoenix, Arizona
11.2020 - 02.2024
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Generated regular reports outlining key metrics such as total number of claims processed per month, average turnaround time for processing claims.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
PCA
Exceptional care home care
Graham, North Carolina
05.2018 - 11.2020
- Turned and repositioned bedridden patients to prevent bedsores.
- Administered medications and educated patients and families on correct at-home administration.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Maintained accurate records of client care services provided on a daily basis.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Responded promptly to emergency situations according to established protocols.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA10-2020
Skills
- Client advocacy
- Patient care
- Medication administration
- Vital signs monitoring
- Data documentation
- Attention to detail
- Time management
- Health and safety requirements
- Personal care aide
- Communication skills
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Documentation
- Customer education
- Research
- Service upselling
- Retail store support
References
References available upon request.
Timeline
Customer Service Representative
Everise
05.2025 - Current
Direct Support Professional
RHA Health Services LLC
12.2024 - Current
Sales Representative
Metro by T-Mobile
07.2024 - 12.2024
Provider Services Representative
BroadPath Healthcare
11.2020 - 02.2024
PCA
Exceptional care home care
05.2018 - 11.2020
High School Diploma -
Cornerstone Christian Correspondence School