Sylvia Visser
Des Moines,IA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access vital services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Crown Cleaners
08.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed garment handling carefully, preventing damage or loss of customers' items.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Family Service Counselor/Funeral Director's Assistant
Iowa Funeral Planning
03.2020 - 07.2023
- Created and maintained positive, professional relations that encouraged return patronage, resulting in record numbers of burials and funerals for the firm.
- Expeditiously responded to funeral and cemetery records request from family members, POAs and other Funeral Homes while remaining respectful of confidential information.
- Optimized organization for the Companies five funeral home entities and two cemeteries by preserving accurate records of funerals including service details, obituaries, and payments received.
- Collaborated with other professionals to create the best possible outcomes for clients.
- Ensured all documents were completed accurately prior to submitting them to the appropriate agencies such as Veteran Affairs and Vital Records.
- Assisted in the transition from paper-based to electronic record-keeping systems, reducing physical storage needs and improving accessibility.
- Conducted regular audits of digital records to ensure compliance with industry regulations and internal policies.
Education
Associate of Arts -
Des Moines Area Community College
Des Moines, Iowa 05.2024
Western Washington University
Bellingham, WA2018
Skills
- Excellent communication and written skills
- Highly organized with meticulous attention to detail
- Digital literacy
- Strong desire to help people and enthusiasm for working in a multi-cultural setting
- Record keeping and document preparation
- Proven ability to work efficiently in fast-paced environment
- Resource coordination
- Client advocacy
Volunteering Experience
January 2024
- Worked alongside my Project 52 team for 8 days to secure the foundations of an Emergency Clinic and Trade School built for the village of Altagracia, Dominican Republic.
Timeline
Customer Service Representative
Crown Cleaners
08.2023 - Current
Family Service Counselor/Funeral Director's Assistant
Iowa Funeral Planning
03.2020 - 07.2023
Associate of Arts -
Des Moines Area Community College
Western Washington University
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