Takijah Rasheed
Winter Haven,FL
Summary
Accomplished Technical Operator with expertise in healthcare workers comp claims and billing at Conduent. Leveraged analytical thinking and empathetic listening to enhance customer satisfaction and streamline processes. Proven track record in de-escalation and conflict resolution, ensuring compliance and accuracy. Adept at managing high-volume inquiries, demonstrating exceptional problem-solving and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Operator III (Workers Compensation)
Conduent
Lakeland, FL
06.2022 - 09.2025
- Manage high-volume inbound/outbound calls supporting claims and billing inquiries.
- Explain approvals, denials, and billing codes clearly and professionally.
- Negotiate payment reductions with providers via phone, fax, and email.
- Perform data entry and maintain accuracy across multiple systems.
- Utilize de-escalation skills during emotionally sensitive interactions.
Medical Claims Specialist
UnitedHealthcare
Winter Haven, FL
09.2020 - 04.2022
- Reviewed, researched, investigated, and processed medical claims with precision.
- Handled escalations and complex member questions with empathy and clarity.
- Analyzed trends and supported workflow improvements and reporting.
- Maintained quality and productivity standards in a fast-paced environment.
Financial Services Representative
Amscot Financial
Haines City, FL
02.2019 - 09.2020
- Delivered exceptional customer support, processed payments, and issued loans.
- Handled sensitive financial questions and de-escalated customer concerns.
- Maintained accurate records and assisted with paperwork and cash handling.
Customer Service Associate / Retail Visual Specialist
Aéropostale
Lake Wales, FL
06.2017 - 09.2019
- Served as team lead and delivered quick, helpful customer assistance.
- Handled returns, exchanges, inventory, and restocking.
- Maintained visual merchandising standards and store cleanliness.
Sales Representative
2020 Companies
Tampa, FL
07.2018 - 02.2019
- Sold Frontier home, phone, cable, and internet services as a third-party vendor.
- Identified sales opportunities and acted on leads to maximize conversions.
- Explained contracts and provided outstanding customer service.
Education
Associate of Science - Computer Animation
Full Sail University
Winter Park, FLSkills
- Customer Service & Call Center Support
- De-escalation & Active Listening
- Healthcare Claims, Coding & Billing
- Technical Troubleshooting & IP Phone Use
- CRM, Documentation & Data Accuracy
- Time Management & Multitasking
- Remote Work Proficiency
- Graphic Design (Adobe Certified)
- Billing inquiry management
- Customer relationship management
- Problem solving
- Compliance knowledge
- Effective communication
- De-escalation techniques
- Empathetic listening
- Attention to detail
- Team collaboration
- Time management
- Conflict resolution
- Analytical thinking
- Organizational skills
Certification
- Adobe Photoshop - Certified
- Adobe Illustrator - Certified
Timeline
Technical Operator III (Workers Compensation)
Conduent
06.2022 - 09.2025
Medical Claims Specialist
UnitedHealthcare
09.2020 - 04.2022
Financial Services Representative
Amscot Financial
02.2019 - 09.2020
Sales Representative
2020 Companies
07.2018 - 02.2019
Customer Service Associate / Retail Visual Specialist
Aéropostale
06.2017 - 09.2019
Associate of Science - Computer Animation
Full Sail University