TAKILA JONES
Advocate Aurora Health
Florence,US
8
years of professional experience
Healthcare Professional known for high standards and impactful results. Background includes managing
patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team
collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Work History
Medical Call Center Representative
2 Years 3 Months- Delivered exceptional customer service by promptly addressing inquiries from patients and healthcare providers.
- Demonstrated professionalism and empathy during difficult calls, providing emotional support to distressed patients and effectively addressing their concerns.
- Assisted patients with navigating complex healthcare systems by providing guidance on available resources and support services.
- Enhanced patient satisfaction by managing front desk operations and professionally addressing inquiries.
- Organized schedules for multiple healthcare providers.
- Remote
Health Care Call Representative
2 Years 10 Months- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Improved patient satisfaction by promptly addressing and resolving healthcare inquiries.
- Handled 75 calls daily while maintaining composure under pressure and delivering exceptional service.
- Maintained accurate patient records through diligent data entry and clear communication with healthcare professionals.
Prior Authorization Specialist
1 Year 5 Months- Conducted regular audits of patient accounts, ensuring accuracy and preventing revenue loss from billing errors.
- Streamlined patient registration process, enhancing efficiency and decreasing patient wait times.
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Maintained accurate patient records through diligent data entry and effective communication with healthcare professionals.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professional
Education
High School
Skills
HIPAA Compliance Knowledge
Insurance Verification
ICD-10 proficiency
Typing 75 WPM
Prior Authorization Process
Claims Analysis
Appointment Scheduling
Customer Service
Call handling
CRM
EPIC
GENESYS
Typing proficiency
Time Management
Medicaid and Medicare
Timeline
Medical Call Center Representative
Advocate Aurora Health
07.2024 - CurrentRead More
Health Care Call Representative
Teleperformance
09.2020 - 07.2023Read More
Prior Authorization Specialist
Maximus
08.2018 - 01.2020Read More
Wilson High School
High School
Read More