Takilla Norton
Iqor
Wesley Chapel
10
years of professional experience
Dependable professional with strong customer service and problem-solving skills. Known for resolving inquiries efficiently while maintaining positive client relationships.
Work History
Phone Activations
3 Years 4 Months- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Maintained high call volume with efficient time management skills.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Built relationships with customers using strong persuasion and active listening skills.
Billing Services Coordinator
6 Years 7 Months- Coordinated billing processes to ensure timely and accurate invoicing for clients.
- Managed customer inquiries regarding billing discrepancies and payment processing.
- Implemented improvements in billing procedures to enhance operational efficiency.
- Trained new staff on billing software and company policies to ensure compliance.
- Negotiated payment plans with delinquent clients while maintaining professionalism and empathy towards their circumstances, ultimately recovering outstanding debts owed to the company.
- Provided exceptional customer service by promptly addressing client inquiries and resolving disputes, contributing to high levels of client satisfaction.
Education
Associate of Science - Criminal Justice
- Dean's List [December 2023]
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Dependable and responsible
Multitasking
Critical thinking
Timeline
Phone Activations
Iqor
04.2020 - 08.2023Read More
Billing Services Coordinator
Cross Country Home Warranty
02.2013 - 09.2019Read More
Broward College
Associate of Science from Criminal Justice
Read More