Takima Hoy-Hines
Greensboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Preschool Teacher
The Point
08.2017 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Lead Toddler Teacher
Guildford Child Development
07.2012 - 08.2017
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Customer Service
AT&T Wireless
12.1998 - 06.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Bachelor of Science - Early Childhood Education
North Carolina Central University
Durham, NC05.2024
Skills
- Classroom Management
- Classroom Organization
- Child Development
- Positive Reinforcement
- Positive Communication
- Provide Directions
Timeline
Preschool Teacher
The Point
08.2017 - Current
Lead Toddler Teacher
Guildford Child Development
07.2012 - 08.2017
Customer Service
AT&T Wireless
12.1998 - 06.2010
Bachelor of Science - Early Childhood Education
North Carolina Central University
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