Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Takisa S. Gallman

Souderton,PA
Takisa S. Gallman

Summary

As the Vice President of Administrative Services, I serve as one of the chief advisors to the CEO with my primary focus and responsibilities centered around behavioral health administration and revenue cycle management. This included corporate compliance with federal, state and city regulatory bodies. Budget development, finance administration, EHR implementation, training and management. My primary objective was to support the day-to-day functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by training, communicating expectations with team members, setting clear goals, and monitoring performance.

Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

27
years of professional experience

Work History

Elite Guard Security

Administrative Assistant
09.2023 - Current

Job overview

  • Providing support to CEO, interviewing & hiring, contract invoicing and unemployment processes
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Wedge Recovery Centers

Vice President of Administrative Services
08.2013 - Current

Job overview

  • Overseeing revenue cycle management, managing & training staff, ensuring compliance with federal, state and city regulations, and providing exceptional customer service. Also, responsible for overseeing all patient billing processes and reconciliation, analyzing financial data, identifying trends, and developing strategies to improve the organization’s performance and footprint.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams (Call Center, Billing, Support Staff and IT staff/teams) for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.

Wedge Recovery Centers

Administrative Director
12.2010 - 08.2013

Job overview

  • Provide support, supervision and management to Support staff and billing teams. Responsible for overseeing all patient billing processes and reconciliation.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Led, directed, managed and mentored up to 30 administrative staff members.
  • Facilitated meetings among various departments to address challenges or issues affecting the organization's goals.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Wedge Recovery Centers

Administrative Manager
05.1998 - 12.2010

Job overview

  • Provide support, supervision and management to Support staff. Responsible for training support staff and overseeing all customer service-related matters and patient satisfaction.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

Education

West Chester University
West Chester, PA

Bachelor of Science from Minor in Earth/Space Science
05.1998

University Overview

GPA: GPA 3.42

Skills

  • Revenue Cycle Management
  • Electronic Health Record (EHR) Implementation & Management
  • Strategic Planning
  • Training & Analytics
  • Supervision & Evaluation & Staff management
  • Effective Oral & Written Communication
  • Microsoft Office (Word, Excel, Outlook) proficient
  • Customer and client relations
  • Invoice processing
  • Documentation and reporting
  • Records management systems
  • Account reconciliation

Timeline

Administrative Assistant
Elite Guard Security
09.2023 - Current
Vice President of Administrative Services
Wedge Recovery Centers
08.2013 - Current
Administrative Director
Wedge Recovery Centers
12.2010 - 08.2013
Administrative Manager
Wedge Recovery Centers
05.1998 - 12.2010
West Chester University
Bachelor of Science from Minor in Earth/Space Science
Takisa S. Gallman