Summary

Overview

Work History

Education

Skills

Languages

Timeline

Takisha Mellion

Atlanta,United States

Summary

With a proven track record at Southwest Airlines, I excel in customer service and data entry, enhancing passenger experiences and operational efficiency. Skilled in problem resolution and communication, I've significantly improved satisfaction rates. My ability to manage high-pressure situations and streamline processes underscores my achievements in both soft and hard skills.

Polite and professional customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

years of professional experience

Work History

Customer Service Agent

Southwest Airlines

06.2022 - Current

Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.

Armed Security Guard

Touro Hospital

01.2021 - 06.2022

Performed hourly patrols of building areas, parking lots and facility grounds.
Checked personnel ID badges and issued temporary credentials to visitors.
Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
Circulated among visitors, patrons, and employees to preserve order and protect property.

Front Desk Clerk

Marriott

07.2018 - 01.2021

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.

911 Telecommunicator

Orleans Parish Communications Division

06.2009 - 02.2018

Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.

Transportation Security Officer

Transportation Security Administration, TSA

New Orleans, Louisiana

10.2002 - 01.2009

Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.