Monique Gant
Suitland,MD
Summary
Brings proficiency as a Rail Traffic Controller and Terminal/Road Supervisor with a strong grasp of train operations and the ability to swiftly grasp unfamiliar processes. Diligent and dedicated to efficient task completion, demonstrating reliability as a team player who excels in tackling challenging assignments. Capable of working independently, adeptly managing tasks, and consistently willing to surpass routine responsibilities. A rapid learner with proficient computer skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Rail Traffic Controller
Washington Metropolitan Area Transit Authority, Metro
01.2021 - Current
- Enhanced rail traffic efficiency by implementing effective scheduling and routing strategies.
- Reduced delays in train movements by closely monitoring track conditions and promptly addressing issues.
- Ensured timely arrival and departure of trains by coordinating with dispatchers, interlocking operators, and train crews.
- Optimized train schedules for maximum resource utilization and minimal conflicts between multiple routes.
- Maintained a safe working environment for all staff by enforcing strict adherence to safety protocols and guidelines.
- Supported workforce development initiatives by mentoring new hires.
Rail Operations Supervisor
Washington Metropolitan Area Transit Authority, Metro
07.2008 - 01.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
07.2008 - 01.2015
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated large vehicles in difficult urban and rural conditions.
- Followed all relevant schedules for routes and arrivals.
- Assisted passengers with inquiries and requests during trips.
Education
High School Diploma -
Eastern High School
Washington, DC06.2001
Skills
- Problem Solving
- Emergency Response
- Incident Investigation
- Safety Protocols
- Team leadership
- Monitor operations
- Attention to Detail
- Technical Knowledge
- Performance Monitoring
- Train Traffic Management
- Stress Management
- Documentation
Certification
Level 4 RWP Certification
Certified Rail Traffic Controller
Timeline
Rail Traffic Controller
Washington Metropolitan Area Transit Authority, Metro
01.2021 - Current
Rail Operations Supervisor
Washington Metropolitan Area Transit Authority, Metro
07.2008 - 01.2021
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
07.2008 - 01.2015
High School Diploma -
Eastern High School
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