Takishna Perry
Crandall,TX
Summary
Highly skilled Servicing Specialist with a solid background in managing customer service operations and ensuring client satisfaction. Strengths include implementing process improvements, training staff, and resolving complex issues. Noted for consistently exceeding performance benchmarks in previous roles. Demonstrates strong communication skills and commitment to maintaining high standards of service.
Overview
13
13
years of professional experience
Work History
Sr. QA Insurance Servicing Specialist
National General Insurance
10.2016 - 04.2024
- Company Overview: Remote
- Analyzed insurance documentation for policy accuracy and processed updates at the individual loan level
- Resolved complex issues, ensuring data integrity in loan tracking systems and compliance with risk reduction policies
- Conducted thorough Quality Assurance reviews, identifying and correcting data inconsistencies to uphold policy information accuracy
- Engaged with insurance carriers to address and amend policy discrepancies, contributing to improved insurance servicing operations
- Provided training and mentorship to junior staff, enhancing team expertise in organizational processes and data management techniques
- Served as a subject-matter expert, offering extensive knowledge on process workflows, queue management, and client-specific guidelines
- Addressed inquiries from clients, internal teams, and external parties, delivering high-quality support through email and phone communications
- Remote
Customer Service Specialist I
Fairpay Solutions
Addison, USA
01.2011 - 10.2016
- Company Overview: Addison, TX
- Reviewed and corrected insurance claims to ensure adherence to billing standards and compliance regulations
- Performed data validation against original documents to guarantee claim accuracy before resubmission
- Confirmed insurance coverage and eligibility through provider portals, upholding data integrity
- Worked alongside diverse teams to enhance operational support and knowledge sharing
- Handled high-level customer service inquiries, achieving timely resolution of complex issues
- Investigated in-depth customer issues by consulting multiple databases and engaging with support teams for effective problem-solving
- Processed inbound customer calls, determining necessary support for benefits, billing, treatment authorizations, and explanation of benefits
- Addison, TX
Education
Business Administration
University of Texas at Arlington
Arlington, TXSkills
- Data Organization
- Communication
- Customer Service
- Problem-Solving
- Word Processing
- Leadership
- Data Analysis
- Decision Making
- Regulatory Compliance
- Adaptability and Flexibility
- Quality Assurance
- Conflict Resolution
- Attention To Detail
- Organization
Timeline
Sr. QA Insurance Servicing Specialist
National General Insurance
10.2016 - 04.2024
Customer Service Specialist I
Fairpay Solutions
01.2011 - 10.2016
Business Administration
University of Texas at Arlington
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