Takiyah Head
Whiting
Summary
Client-focused professional experienced in nurturing client relationships and coordinating operations. Manages communications and resolves issues to enhance client satisfaction while aligning with organizational goals. Identifies process improvement opportunities and fosters business retention through collaboration and attention to detail.
Overview
5
5
years of professional experience
Work History
Client Services Account Coordinator
Grundy Worldwide Insurance
Horsham
05.2025 - Current
- Facilitated the onboarding process for high net worth clients, ensuring meticulous accuracy for luxury vehicle policies
- Executed policy modifications and profile updates based on evolving client needs, ensuring regulatory compliance
- Maintained detailed client records within company systems ensuring seamless account continuity
- Demonstrated exceptional de-escalation and problem solving skills when addressing client concerns, resolving issues with empathy and professionalism to maintain long term relationships
- Attended industry events and car shows, generating client leads , educating prospects on coverage options and building brand awareness within the collector vehicle market
Client Relations Coordinator
Valet Auto
Hamilton
02.2023 - 03.2025
- Acted as a primary liaison between leadership,staff and customers, fostering strong communication across multiple locations
- Handled high-volume inbound communications, addressing account issues and de-escalating concerns to ensure positive client experience
- Proactively identified opportunities to enhance customer experience and support business growth through improved communication and service process
- Ensured accuracy of client and operational data through meticulous record keeping and effective database management
Lead Server
Ani Ramen
New Brunswick & Princeton
03.2021 - 01.2023
- Utilized product knowledge and communication to identify upselling and cross-selling opportunities, driving revenue growth and enhancing customer satisfaction.
- Delivered high-quality customer experience by managing multiple interactions in fast-paced environment, enhancing overall customer satisfaction.
- Resolved customer concerns and de-escalated issues to ensure satisfaction and repeat business
- Trained and supported team members to ensure consistent service and improve team performance.
- Demonstrated strong communication and relationship building skills with a very diverse customer base
Education
Bachelor of Science - Social Work
Ocean County College
Toms River, NJ06-2029
Skills
- Account Coordination & Support
- Client Relationship management
- Needs Assessment
- Cross-functional collaboration
- Microsoft Office
- Communication ( Verbal & Written)
- Conflict Resolution & De-escalation
Timeline
Client Services Account Coordinator
Grundy Worldwide Insurance
05.2025 - Current
Client Relations Coordinator
Valet Auto
02.2023 - 03.2025
Lead Server
Ani Ramen
03.2021 - 01.2023
Bachelor of Science - Social Work
Ocean County College