Takiya Brantley

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience.

• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
• Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
• Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
• Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
• Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.

• Answered and assisted callers who were calling in to order a product or to be placed in the appropriate conference.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Trained and mentored new sales representatives.
• Developed and implemented sales strategies to increase profits.
• Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
• Improved customer satisfaction by consistently delivering mail accurately and on time.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
• Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
• Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.

• Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
• Patrolled grounds to monitor status and safety of premises.
• Identified and reported suspicious activity to prevent security incidents.
• Operated security console equipment to monitor and control access.
• Intervened in potentially violent situations to maintain personnel safety.
• Observed CCTV cameras to detect potential threats and respond accordingly.
• Monitored personnel access and maintained accurate security records.
• Investigated incidents and wrote detailed reports for superior review.
• Delivered training sessions to educate personnel on security policies and procedures.