TaKiyia Brown
Meridian,MS
Summary
Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sedgwick Claims Management
10.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
CUSTOMER SERVICE ASSOCIATE
Walmart
Meridian, MS
02.2021 - 05.2023
- Coordinated with other departments to verify customer order fulfilment
- Obtained and evaluated relevant information to handle product and service inquiries
- Built sustainable customer relationships of trust through open and interactive communication
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Assisted customers with product selection, order entry, and payment processing
- Followed up with customers to support satisfaction and resolve any issues.
Health Care
08.2020 - 02.2021
- Offered companionship and emotional support to clients while assisting with daily tasks
- Reviewed individualized care plans to drive continuity and consistency of care
- Provided support and personal services, enabling patients to stay in homes
- Assisted patients with bathing and grooming to encourage personal hygiene
- Recorded patient information, notifying nursing staff of changing or unusual conditions.
CUSTOMER SERVICE REPRESENTATIVE
HOME HEALTH AIDE
Meridian, MS
03.2019 - 02.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Provided account information to customers and explained bill service policies and customer rights
- Updated and maintained database with accurate customer information and timely data entry
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
Associates - Business
Meridian Community College
Meridian, MS05.2022
Skills
- Data entry
- Customer service
- Active listening
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Sedgwick Claims Management
10.2023 - Current
CUSTOMER SERVICE ASSOCIATE
Walmart
02.2021 - 05.2023
Health Care
08.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
HOME HEALTH AIDE
03.2019 - 02.2021
Associates - Business
Meridian Community College