Summary
Overview
Work History
Education
Skills
Timeline
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Takoaya Wolfe

Covington,United States

Summary

Highly skilled professional seeking a challenging and rewarding role with growth opportunities that allow me to work collaboratively to implement positive change, advance policies and improve communication between employees and management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Clinical Coordinator

United Healthcare Group
02.2019 - 01.2023
  • Investigated complaints and expediently resolved concerns.
  • Prepared detailed scientific reports or presentations based on findings.
  • Verified and reconciled service charges with insurance companies and payment providers.
  • Delivered clerical support efficiently
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
  • Provided comprehensive administrative support to department staff.
  • Developed various new plans to find out new ways of research related to public health
  • Initiated timely response to emails, voicemails and written correspondence
  • Analyzed current programs to determine effectiveness.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Cross-trained and provided back up for customer service managers
  • Responsible for organizing between services and clients

Customer ServiceRepresentative/Claims/Tech Support

Primerica
12.2008 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated leadership skills in managing projects from concept to completion
  • Managed over 30 customer calls per day
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Conducted full claim investigations and reported updates and legal actions.
  • Processed and recorded new policies and claims.

Logistics Coordinator

DHL
07.2023 - Current
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
  • Established a effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Generated documentation and information required for customer shipments.
  • Updated and maintained databases to track shipments and inventory.
  • Monitored and adjusted inventory levels according to demand.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

Bachelor of Science -

Walden University
Minneapolis, MN
04.2023

Certificate For Dental - Dental Assisting

Georgia Medical Institute-Dekalb
Atlanta, GA
01.2005

Skills

  • Microsoft Word
  • Windows XP
  • Windows NT MS Office
  • MS Excel
  • MS Word
  • MS Outlook
  • Internet Explorer
  • Microsoft Office
  • Google Docs

Timeline

Logistics Coordinator

DHL
07.2023 - Current

Clinical Coordinator

United Healthcare Group
02.2019 - 01.2023

Customer ServiceRepresentative/Claims/Tech Support

Primerica
12.2008 - 01.2018

Bachelor of Science -

Walden University

Certificate For Dental - Dental Assisting

Georgia Medical Institute-Dekalb

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Takoaya Wolfe