Takoda Bowers
Santa Cruz,CA
Summary
Customer-focused professional with a strong background in customer service and conflict resolution working both on CX and the Social Media team. Skilled in building rapport with clients and effectively managing escalated situations to enhance satisfaction. Dedicated to fostering positive relationships and driving business growth through active listening and problem-solving. Committed to improving the overall customer experience.
Overview
16
16
years of professional experience
Work History
CX Associate II/Social Media Specialist
Allbirds
11.2022 - Current
- Resolved customer queries and complaints in a timely manner.
- Identified and escalated priority issues to appropriate teams for resolution.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Provided support in resolving customer complaints and issues.
- Engaged with customers through various communication channels effectively.
- Communicated with customers via phone, email and online chats.
- Utilized company software to track customer interactions and feedback.
- Documented all customer conversations in the database system accurately and thoroughly.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Managed community interactions and responded to customer inquiries promptly.
Supervisor
National Junior Basketball Association
Santa Clara, Unites states
02.2018 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised game day operations and ensured smooth event execution.
- Coordinated schedules for coaches and volunteers, ensuring adequate coverage and support at all events.
- Communicated with parents about player progress and events, fostering positive relationships and engagement.
- Enforced safety protocols during practices and competitions for all participants.
- Resolved conflicts among players, coaches, and parents, maintaining a harmonious environment and promoting teamwork.
- Provided guidance and direction to staff regarding job duties and responsibilities.
ABA Behavior Therapist
Center For Social Dynamics
Gilroy, Unites States
08.2018 - 04.2020
- Maintained neutrality while supporting patients through challenging behaviors to foster a safe therapeutic environment.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement and functioning of upper extremities.
- Developed and maintained individualized documentation for each patient to track progress and inform treatment adjustments.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Interacted with clients to facilitate insight, goal definition, and action planning for effective personal development and adjustment.
- Collaborated with families to reinforce behavioral strategies at home.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
Golf Shop Service Lead
Cordevalle
San martin, United States
03.2014 - 02.2019
- Supervised daily operations and workflow of shop staff at Cordevalle.
- Trained new employees on equipment and safety protocols effectively.
- Coordinated inventory management and supplies ordering to ensure optimal shop operations.
- Implemented process improvements to streamline workflows and support shop productivity.
- Facilitated interdepartmental communication to enhance operational efficiency.
- Trained and mentored employees in procedures and performance improvement strategies.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Maintained accurate records of all inventory, supplies and equipment.
Retail Associate
Nike
Gilroy , United states
07.2010 - 07.2013
- Demonstrated products to customers, enhancing awareness and driving sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Promoted offerings through genuine enthusiasm for company brand and products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by advising customers on purchases and recommending additional products.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Associate of Applied Science - Business Administration And Management
Gavilan College
Gilroy Ca05-2018
Skills
- Customer relationship management
- Customer engagement strategies
- Customer journey mapping
- Customer feedback analysis
- Analytics and reporting
- Operations management
- Strategic planning
- User experience design
- Effective communication
- Conflict Resolution
- Adaptability
- Cultural Awareness
- Conflict resolution
Timeline
CX Associate II/Social Media Specialist
Allbirds
11.2022 - Current
ABA Behavior Therapist
Center For Social Dynamics
08.2018 - 04.2020
Supervisor
National Junior Basketball Association
02.2018 - Current
Golf Shop Service Lead
Cordevalle
03.2014 - 02.2019
Retail Associate
Nike
07.2010 - 07.2013
Associate of Applied Science - Business Administration And Management
Gavilan College