Takqueria Mosquera
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
PAC Lead
Retina Consultants of Houston
Bellaire
11.2024 - Current
- Led the implementation of new patient scheduling systems, enhancing operational efficiency and improving patient flow.
- Streamlined team communication processes, resulting in a more cohesive workflow and reduced appointment errors.
- Developed training materials for staff on compliance protocols, ensuring adherence to healthcare regulations and improving patient safety.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Utilized hospital systems (Nextgen,MDI and Phreesia )to update patient records, ensuring accuracy and completeness.
- Trained and mentored new front desk staff, promoting knowledge sharing and enhancing team performance in service delivery.
- Handled payment processing and provided customers with receipts and proper bills and change.
Outpatient Access Specialist Lead
St. Joseph Medical Center
Houston
05.2021 - 10.2024
- Communicated with patients regarding their insurance coverage and financial responsibilities
- Documented verifications and payment details in Aria and Meditech
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided
- Worked closely with clinical staff to ensure timely submission of authorization requests
- Scheduled patient appointments and managed appointment calendars
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Cleaned and prepared exam rooms for patients during busy periods
- Managed front desk operations during busy clinic hours efficiently
- Maintained clean and orderly waiting room area throughout day
Cash Office Associate
Saks Fifth Avenue
09.2017 - 04.2021
- Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers
- Supported colleagues during busy periods by stepping in where needed whether at checkout counters or assisting customers on sales floor
- Collaborated with store management to resolve any cash handling issues or concerns
- Updated employee schedules in accordance with staffing needs and availability constraints
- Prepared reports detailing daily sales, refunds, and other financial activity for management review
Merchandise Associate
Nordstrom Rack
07.2016 - 08.2017
- Maintained organized merchandise displays with regular cleaning and recovery
- Verified proper shelf locations by checking style numbers, bin locations and product documentation
- Performed comprehensive stock checks to maximize product sales
- Stocked and rotated products on store floor in coolers, bins and shelves
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise
- Participated in team meetings to discuss sales targets, merchandising strategies, and store updates
- Maintained cleanliness and organization of shelves, fixtures, and display areas
- Scheduled markdowns on slow-selling items or discontinued lines
- Collaborated with store managers to create visually appealing product presentations
Cashier Team Lead
Walmart
02.2014 - 07.2016
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps
- Managed cashier team and ensured smooth daily operations
- Answered incoming telephone calls to provide information and respond to questions
- Conducted daily cash audits and reconciled discrepancies with total sales
- Trained cashier team in register operation, customer service procedures, and merchandising
- Maintained cleanliness of front end area, including registers, shelves, and displays
- Prepared timely and accurate reports for store management, including sales summaries and revenue analysis
- Issued and verified cash drawers, completed daily sales reports and reconciled cash drawers following shifts for consistent store opening and closing
Cashier
Beldens
08.2012 - 01.2014
- Balanced cash drawer at beginning and end of each shift
- Totaled purchases and accepted payments using touch-screen register system
- Kept customers happy by quickly processing payments and bagging purchases
- Issued refunds and credits to customers and documented reasons
- Cleaned checkout stations, faced products and restocked register supplies
- Organized, swept and mopped checkout aisles to maintain store appearance
- Redeemed coupons, loyalty points and benefits for purchased items
- Resolved customer complaints or concerns with empathy and understanding
Education
High School -
Westbury High School
HoustonCertification - Phebotomy
Houston Community College
HoustonSkills
- HIPAA Compliance
- Patient check-in
- Insurance Verification
- Claims Processing
- Referral Coordination
- Medical Coding
- Multitasking Abilities
- Decision Making
- Excellent Communication
- Multitasking and Organization
- Calm and Effective Under Pressure
- Authorization management
- Appointment management
- EHR systems
- Front desk operations
Timeline
PAC Lead
Retina Consultants of Houston
11.2024 - Current
Outpatient Access Specialist Lead
St. Joseph Medical Center
05.2021 - 10.2024
Cash Office Associate
Saks Fifth Avenue
09.2017 - 04.2021
Merchandise Associate
Nordstrom Rack
07.2016 - 08.2017
Cashier Team Lead
Walmart
02.2014 - 07.2016
Cashier
Beldens
08.2012 - 01.2014
High School -
Westbury High School
Certification - Phebotomy
Houston Community College