Takwa Alahi
Sales Training Supervisor
North Babylon,NY
Summary
A versatile professional with over 4 years of experience across business development, consultancy, healthcare, retail, and telecommunications. Holding a Bachelor's in Business Administration from Malaysia, I've worked in student consultancy, finance, medical services, and customer-facing roles.
I began my career as a Student Counselor and Business Development Executive, then expanded into medical services as a Medical Scribe at Augmedix. My internships at Standard Bank and AJI Group of Industries in Bangladesh further broadened my skills. Since moving to the USA, I have built strong leadership and customer service expertise as a Pharmacy Technician at CVS, Team Lead at Walgreens, and currently as a Sales Trainer and Supervisor at Cellularsales, an authorized Verizon retailer.
With a proven ability in leadership, sales training, and client relations, I thrive in dynamic environments, driving success and fostering team growth.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Training Supervisor
Cellular Sales
12.2022 - Current
- Company Overview: An Authorized premium retailer for Verizon
- Train and Onboard New Hires: Lead training sessions for new sales associates, providing comprehensive onboarding in product knowledge, sales techniques, and company policies to ensure quick adaptation and performance.
- Supervise and Motivate Sales Staff: Oversee daily operations on the sales floor, providing guidance, feedback, and support to the sales team to drive productivity and maintain high morale.
- Achieve and Exceed Sales Targets: Work closely with the team to meet and surpass monthly and quarterly sales goals, while identifying opportunities to optimize individual and team performance.
- Monitor Performance Metrics: Analyze individual and team sales metrics, offering targeted coaching and continuous improvement strategies to enhance sales effectiveness.
- Implement Sales Strategies: Collaborate with management to implement promotional campaigns, product launches, and sales initiatives that align with company objectives.
- Foster a Positive Sales Environment: Cultivate a high-energy, customer-focused atmosphere that enhances customer experience and maximizes sales opportunities.
- Provide Ongoing Training and Development: Organize and lead regular training sessions to improve team knowledge and skills, ensuring continuous professional development and alignment with Verizon’s standards and goals.
- Conduct Performance Reviews: Provide regular feedback and conduct performance evaluations, identifying areas for improvement and establishing actionable plans for team members' professional growth.
Team Lead
Walgreens
12.2022 - 02.2023
- As a Part-Time Team Lead at Walgreens, I supported daily store operations by overseeing and guiding a team of associates. I ensured excellent customer service, assisted with inventory management, and helped maintain store organization. I provided leadership on the sales floor, trained new hires, delegated tasks, and ensured that team members met performance goals. Additionally, I handled customer inquiries, resolved issues, and contributed to achieving store targets, all while maintaining a positive and productive work environment.
Student Advisor
Advanced Study Solutions
11.2021 - 10.2022
- University Application Processing: Assisted students with the application process for universities abroad, ensuring all required documents and forms were accurately completed and submitted on time.
- Visa Interview Training: Conducted mock interviews and provided guidance to students preparing for student visa interviews, focusing on communication, confidence, and required documentation.
- Liaison with Universities: Acted as a primary point of contact between students and universities, facilitating communication and addressing any inquiries related to admissions, deadlines, or requirements.
- Statement of Purpose (SOP) Preparation: Helped students craft compelling Statements of Purpose (SOPs), ensuring they effectively highlighted academic achievements, goals, and motivations for studying abroad.
- Advising and Counseling: Offered personalized guidance on choosing the right universities and programs, tailored to students' career aspirations and academic background.
- Document Verification: Ensured that all student documents, including transcripts, recommendation letters, and test scores, were in compliance with university requirements.
Business Development Executive
MI Education
01.2021 - 10.2021
- Client Relationship Management: Developed and maintained strong relationships with potential and existing clients, including schools, universities, and other educational institutions, to understand their needs and offer tailored solutions.
- Market Research & Lead Generation: Conducted market research to identify new business opportunities, generated leads, and built a pipeline of potential clients.
- Sales and Marketing: Promoted the firm's educational services through targeted marketing campaigns, presentations, and networking events to expand the client base and drive revenue growth.
- Partnership Development: Negotiated and secured partnerships with educational organizations, creating mutually beneficial agreements to enhance the firm's service offerings.
- Proposal Preparation: Prepared and delivered customized proposals, presentations, and contracts to prospective clients, aligning offerings with their goals and requirements.
- Achieving Sales Targets: Consistently met or exceeded sales targets and KPIs, contributing to the firm's growth and success.
- Collaboration with Internal Teams: Worked closely with the marketing, operations, and academic teams to ensure seamless service delivery and client satisfaction.
Medical Scribe
Augmedix
05.2020 - 12.2020
- Documentation of Patient Encounters: Accurately transcribed physician-patient interactions in real-time, ensuring that all medical histories, diagnoses, treatments, and procedures were documented thoroughly and in compliance with healthcare regulations.
- Electronic Health Record (EHR) Management: Managed and updated patient records within the EHR system, ensuring data accuracy and accessibility for healthcare providers.
- Support for Physicians: Assisted physicians by handling administrative tasks such as ordering tests, retrieving patient history, and documenting follow-up care instructions.
- Coordination of Patient Care: Facilitated communication between patients and healthcare providers to ensure the smooth flow of information and high-quality care.
- Ensure Accuracy and Confidentiality: Maintained strict confidentiality of patient information and adhered to HIPAA guidelines, ensuring secure handling of medical data.
Education
Bachelors of Business Administration -
University College Sedaya International
01.2018 - 01.2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Email Marketing
- Typing Speed- 45 WPM
- Presentation
Personal Information
- Date of Birth: 01/01/98
- Gender: Male
- Driving License: Class D
Timeline
Sales Training Supervisor
Cellular Sales
12.2022 - Current
Team Lead
Walgreens
12.2022 - 02.2023
Student Advisor
Advanced Study Solutions
11.2021 - 10.2022
Business Development Executive
MI Education
01.2021 - 10.2021
Medical Scribe
Augmedix
05.2020 - 12.2020
Bachelors of Business Administration -
University College Sedaya International
01.2018 - 01.2021
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