Takyha Johnson
Bemidji,MN
Summary
Multi-talented at anything consistently reward for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
House Keeping
University Of Chicago Comer Children's Hospital
Chicago , IL
2021.07 - 2022.11
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by hours per week
- Improved process efficiency through effective inventory control in alignment with client standards
Server Bartender
Bar Louie
Chicago , IL
2017.05 - 2020.04
- Received training and certification from to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Supervised in providing excellent customer service to callers requiring assistance for and issues
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Handled 30 calls per day to address customer inquiries and concerns
- Prepared variety of different written communications, reports and documents
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Teaching Assistant
Oasis Home Daycare
Chicago , IL
2017.01 - 2017.02
- Worked with individual students to provide personalized educational, behavioral and emotional support.
- Assessed student assignments to check quality and completeness before submission for grading
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
Project Manager
After School Matters Inc.
Chicago , IL
2013.06 - 2014.07
- Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
- Updated operational methods and oversaw accounting procedures for improved efficiency
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Met project deadlines without sacrificing build quality or workplace safety
- Accelerated progress by continually reviewing performance, budgets and project timelines
Education
High School Diploma -
Little Black Pearl Arts And Design High Schoo.com
Chicago, IL06.2013
High School Diploma -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Team leadership
- Greeting and seating
- Service planning
- Guest assistance
- Medication administration
- Food and Beverage Service
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Billing and Payment Processing
- Child Safety
- Child CPR
- Organizational and Planning Skills
- Caring and Understanding
Certification
Food handlers
liquor license
CPR License
First Aid Certificate
Timeline
House Keeping
University Of Chicago Comer Children's Hospital
2021.07 - 2022.11
Server Bartender
Bar Louie
2017.05 - 2020.04
Teaching Assistant
Oasis Home Daycare
2017.01 - 2017.02
Project Manager
After School Matters Inc.
2013.06 - 2014.07
High School Diploma -
Little Black Pearl Arts And Design High Schoo.com
High School Diploma -
Ultimate Medical Academy - Clearwater
Food handlers
liquor license
CPR License
First Aid Certificate
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