Takyla Lester
Chicago,IL
Summary
Meticulous and detail-oriented Customer Service Professional with over 3 years of experience offering an unwavering commitment to providing outstanding support to win customer loyalty. Demonstrates a strong commitment to accuracy, efficiency, and strategic partnership building. Proven ability to enhance customer satisfaction and operational effectiveness through diligent attention to detail and effective communication.
Overview
4
4
years of professional experience
Work History
Package Handler
United Parcel Service, UPS
Chicago, IL
09.2023 - 10.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Cashier
Walgreens
Chicago, IL
09.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier Team Lead
The Wrap Bar
Chicago, IL
06.2020 - 08.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
High School Diploma -
Harold L Richards High School
Chicago, IL05-2023
Some College (No Degree) - Radiology
Malcolm X College
Chicago, ILSkills
- Brand Promotion
- Marketing
- Analytics reporting
- Strategic messaging
- Internal Communications
- Graphics development
- Technical knowledge
- Crisis Management
- Speech Writing
- Campaign Development
- Advertising and marketing
- Strategy implementation
Timeline
Package Handler
United Parcel Service, UPS
09.2023 - 10.2024
Cashier
Walgreens
09.2022 - 03.2023
Cashier Team Lead
The Wrap Bar
06.2020 - 08.2022
High School Diploma -
Harold L Richards High School
Some College (No Degree) - Radiology
Malcolm X College