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Takyla Rose-Jackson
New Roads,LA
Work Preference
Summary
Healthcare administrative professional with 15 years of experience in patient registration and admissions. Expertise in enhancing operational efficiency through precise insurance verification and data management. Committed to maintaining HIPAA compliance while providing compassionate support in high-volume healthcare settings.
Overview
6
6
years of professional experience
Work History
Admissions Representative
Pointe Coupee General Hospital
03.2025 - Current
- - Registered patients for outpatient, inpatient, emergency department, and specialty care services while ensuring complete and accurate demographic, insurance, and medical information.
- - Verified insurance eligibility, benefits, and coverage through Passport OneSource to support timely patient access and minimize claim delays.
- - Educated patients and families on registration requirements and insurance documentation, enhancing understanding of hospital procedures and fostering positive patient experiences.
- - Processed admissions, transfers, and discharges in accordance with hospital policies and regulatory requirements to ensure smooth patient transitions.
- - Reviewed registration documentation, identified discrepancies, and resolved data issues to maintain accurate electronic medical records.
- - Maintained strict HIPAA compliance by safeguarding confidential patient records and protected health information.
- - Coordinated with physicians, nurses, and laboratory personnel to streamline patient flow and maintain continuity of care across departments.
- - Entered physician orders, patient demographics, and clinical information into CPSI ClientWare while maintaining exceptional data integrity.
- - Managed multiple priorities in a fast-paced healthcare environment while maintaining professionalism, accuracy, and attention to detail.
Assistant Front Desk Manager
Cypress Inn Motel
11.2022 - 03.2025
- - Managed daily front desk operations and delivered exceptional guest service throughout the reservation, check-in, and check-out process.
- - Coordinated reservations, room assignments, and occupancy updates to enhance guest satisfaction and streamline operations.
- - Responded to high-volume telephone calls, email correspondence, and guest inquiries with professionalism and urgency.
- - Resolved guest concerns and service issues promptly, fostering positive experiences that encouraged repeat business.
- - Verified payment methods, processed financial transactions, and maintained accurate guest accounts and documentation.
- - Maintained organized administrative records, filing systems, and office documentation to support daily business operations.
- - Supported leadership with scheduling, reporting, and correspondence to ensure smooth daily operations.
Night Auditor
Best Western
10.2020 - 11.2022
- - Performed comprehensive nightly audits by reconciling revenue, guest accounts, and financial transactions.
- - Verified billing accuracy, corrected account discrepancies, and prepared final invoices before guest departure.
- - Compiled daily financial reports for management review, ensuring thorough documentation and reconciliation of transactions.
- - Coordinated overnight hotel operations, ensuring seamless reservations, arrivals, departures, and accurate occupancy reporting.
- - Provided attentive customer service by addressing guest concerns promptly, contributing to a positive overnight experience.
Education
Diploma - Medical Office Specialist
Ayers Career College
Shreveport, LouisianaSkills
- Patient access
- Insurance verification
- EHR management
- Healthcare software systems
- Medical terminology
- Appointment scheduling
- Data management
- Microsoft Office Suite proficiency
- Office administration
- Scheduling efficiency
- HIPAA compliance
- Interpersonal communication
- Conflict resolution
- Patient service orientation
Timeline
Admissions Representative
Pointe Coupee General Hospital
03.2025 - Current
Assistant Front Desk Manager
Cypress Inn Motel
11.2022 - 03.2025
Night Auditor
Best Western
10.2020 - 11.2022
Diploma - Medical Office Specialist
Ayers Career College