Tala Kiani Naseri
Summary
Dedicated and outgoing individual with years of experience in Clerical and Administrative duties and Sales, Costumer Service, Sale Managing, Marketing and Hospitality who can work alone or as a team member. I am fluent in both English and Persian languages.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Manager
Senso Jewelry Store
Plantation, Florida
07.2025 - 07.2026
- Managed daily operations to ensure a smooth customer experience.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management and stock replenishment processes.
- Handled customer inquiries and resolved issues efficiently.
- Coordinated promotional events to attract customers and boost sales.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Server/Front End Cashier
Michelangelo Italian Restaurant
Boca Raton, Florida
04.2025 - 07.2025
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Assisted in menu knowledge, guiding customers through food and drink selections.
- Managed table settings and maintained cleanliness throughout the dining area.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using the restaurant's point-of-sale system.
- Supported team members during peak hours to ensure efficient service flow.
- Participated in training new staff on restaurant policies and service standards.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Kasra Persian Cuisine
Houston, TX
05.2024 - 02.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Delivered food and beverages promptly and accurately to customer tables.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new staff on restaurant procedures and menu items.
- Processed payments efficiently using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server/Cashier
RAKKAN Ramen
Houston, TX
02.2024 - 05.2024
- Provided attentive service to guests in a fast-paced ramen restaurant.
- Facilitated timely food and beverage delivery to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately using point-of-sale systems for transactions.
Front coordinator/Hosting/Expo
Songkran Thai Kitchen
Houston, TX
09.2021 - 02.2024
- Coordinated daily operations for a busy Thai restaurant environment.
- Managed scheduling and staffing to ensure optimal service levels.
- Streamlined communication between kitchen and front-of-house teams during peak hours.
- Resolved customer complaints in a timely manner while upholding company standards.
Marketing Agent
Thrive Marketing Group
Houston, TX
07.2019 - 09.2021
- Developed marketing strategies to promote energy efficiency programs.
- Collaborated with sales teams to enhance customer outreach efforts.
- Conducted market research to identify consumer needs and trends.
- Analyzed customer feedback to improve service offerings and communication.
- Door to door Marketing
Marketing Agent
Just Energy
Houston, TX
10.2019 - 03.2021
- Developed marketing strategies to promote energy efficiency programs.
- Collaborated with sales teams to enhance customer outreach efforts.
- Conducted market research to identify consumer needs and trends.
Sales and Costumer Service/Warehouse Manager
Enison Laboratory products Co.
07.2008 - 09.2015
- Coordinated with the sales and customer service departments to resolve billing disputes.
- Managed daily warehouse operations and ensured safe work environment.
- Supervised team of warehouse staff and scheduled their shifts.
- Coordinated inventory management and maintained accurate stock levels.
- Warehouse and inventory supervisor
Administration Assistant
Association of Medical Equipment
02.2005 - 10.2007
- Managed scheduling and coordination of meetings for medical equipment committees.
- Assisted in preparing documents and reports for compliance reviews and audits.
- Facilitated communication between departments to streamline administrative processes.
- Supported the development of policies related to medical equipment usage and safety.
- Provided administrative support in planning annual conferences and workshops.
- Coordinated travel arrangements for staff attending industry-related events and conferences.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Updated contact lists regularly with current information.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Ordered office supplies as needed to maintain adequate inventory levels.
Data Entry Clerk
Association of Medical Equipment
06.2004 - 03.2005
- Processed data into electronic record systems efficiently.
- Verified entered data against source documents for accuracy
- Verified accuracy and completeness of data entry into the database system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained accurate records for medical equipment suppliers and update their information electronically and physically
- Updated existing records with new or revised information as needed.
- Collaborated with team members to streamline data entry workflows.
Education
Bachelor of Law - Law
NJA University
Isfahan , Iran 09.2000 - 09.2004
Some College (No Degree) - Psychology
Wharton Community College
Sugar Land, TXSkills
- Operational strategy
- Project oversight
- Inventory management
- Workforce planning
- Performance management
- Staff management
- Staff training and development
- Customer service
- Data analysis
- Schedule preparation
- Complex Problem-solving
- Problem solving
- Negotiation
- Time management
- Adaptability to change
- Attention to detail
- Team leadership
- Marketing
- Communication skills
- Staff training and development
Timeline
Manager
Senso Jewelry Store
07.2025 - 07.2026
Server/Front End Cashier
Michelangelo Italian Restaurant
04.2025 - 07.2025
Server
Kasra Persian Cuisine
05.2024 - 02.2025
Server/Cashier
RAKKAN Ramen
02.2024 - 05.2024
Front coordinator/Hosting/Expo
Songkran Thai Kitchen
09.2021 - 02.2024
Marketing Agent
Just Energy
10.2019 - 03.2021
Marketing Agent
Thrive Marketing Group
07.2019 - 09.2021
Sales and Costumer Service/Warehouse Manager
Enison Laboratory products Co.
07.2008 - 09.2015
Administration Assistant
Association of Medical Equipment
02.2005 - 10.2007
Data Entry Clerk
Association of Medical Equipment
06.2004 - 03.2005
Bachelor of Law - Law
NJA University
09.2000 - 09.2004
Some College (No Degree) - Psychology
Wharton Community College