Tala Vanblarcom
Sciota,PA
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2019 - Current
- Load packages in trailers to assist with transformation of products to delivery center
- Pick packages according to set path and required rate
- Accumulate average of 700 boxes per shift
- Assist associates with issues that occur when picking
- Train new hires on elevated Industrial vehicles and fall hazard protection
Call Center Representative
Turn 5
03.2019 - 08.2019
- Provided comprehensive product knowledge to customers
- Collaborated with colleagues to share best practices upon improving team performance and meeting company targets
- Established trust with customers by addressing their concerns and offering proper support and resolutions to their needs
- Answered average of 150 outbound and inbound calls per day
Customer Service Cashier
Big Lots
11.2018 - 03.2019
- Processed refunds and exchanges for approximately 100 people daily
- Handled sensitive information securely while processing customer payments through cash and card
- Assisted with inventory counts regularly, ensuring products were in assigned spaces
- Handled proper composure under high-pressure situations
Sales Associate
Livwell Health
03.2018 - 10.2018
- Stocked merchandise, according to brand and weight
- Listened to customer needs to identify ideal product.
- Increased team productivity by encouraging positive work environment and providing support to colleagues
- Processed POS transactions, returning card, coin receipts to customers
- Attentively checked ID's for accurate information
Call Center Representative
StarTek
05.2016 - 11.2017
- Delivered consistent top-notch customer service under pressure during peak calling hours and challenging situation
- Offered extensive product knowledge to customers
- Educated customers on company policies, systems and access to services
- Efficiently addressing and resolving customer inquiries
Sandwich Artist
Subway
12.2015 - 09.2016
- Prepared and served cold and hot sandwiches dependent on customer preference
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Filled out daily shift to record food used and wasted
- Provided excellent communication skills to understand customer preferences while minimizing errors in orders
Crew Member
McDonald's
05.2016 - 08.2016
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Worked front counter and drive-thru
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Restocked inventory during downtime
- Maintained cleanliness of store through various periods
- Handled back-cash inquiries when exact change was not given
- Accurately operated cash register when processing customer payments
- Prepped coffee and tea and changed soda bibs
Food Service Worker
Taco Bell
08.2015 - 12.2015
- Demonstrated adaptability through various roles within food service environment as needed.
- Delivered five star service by addressing customer concerns and special requests.
- Prepped additional ingredients during downtown for expected rushes
- Operated cash register accurately, managed transactions ably while providing outstanding customer service
- Handled customer payments and balanced cash drawers
Education
Bachelor of Arts - Musical Theater
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2027
No Degree - English Secondary Education
University of Northern Colorado
Greeley, CO08.2015
High School Diploma -
Westminster High School
Westminster, CO05.2015
Skills
- Dedicated team player
- Exceptional workflow management
- Friendly and helpful
- Strong problem solving aptitude
- Quick learned
- Outstanding work ethic
Timeline
Fulfillment Associate
Amazon
10.2019 - Current
Call Center Representative
Turn 5
03.2019 - 08.2019
Customer Service Cashier
Big Lots
11.2018 - 03.2019
Sales Associate
Livwell Health
03.2018 - 10.2018
Call Center Representative
StarTek
05.2016 - 11.2017
Crew Member
McDonald's
05.2016 - 08.2016
Sandwich Artist
Subway
12.2015 - 09.2016
Food Service Worker
Taco Bell
08.2015 - 12.2015
Bachelor of Arts - Musical Theater
East Stroudsburg University of Pennsylvania
No Degree - English Secondary Education
University of Northern Colorado
High School Diploma -
Westminster High School
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