Talalupelele Siaulaiga
Anchorage
Summary
Dynamic Patient Service Representative with a proven track record at Anchorage Neighborhood Health Center, excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and attention to detail. Fluent in Samoan, fostering trust and communication with diverse patient populations. Committed to maintaining confidentiality and professionalism.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Anchorage Neighborhood Health Center
02.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
Driver
Mv Transportation Inc.
07.2024 - 02.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Education
Waipahu High School
Waipahu, HISkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Attention to detail
- Payment collection
- Scheduling appointments
- Punctual and hardworking
- Directing callers
- FLUENT IN SAMOAN
Languages
Samoan
Native or Bilingual
Timeline
Patient Service Representative
Anchorage Neighborhood Health Center
02.2025 - Current
Driver
Mv Transportation Inc.
07.2024 - 02.2025
Waipahu High School
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