Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HEB Grocery Store
League City, Texas
06.2023 - Current
Resolved customer complaints promptly and efficiently.
Answered customer inquiries via phone, email, and chat.
Make sure everyone is the store is having the best experience possible
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Verified that all coupons were valid prior to processing them into the system.
Followed established loss prevention procedures when dealing with suspicious customers or activities.
Customer Service Representative
Pump It Up
Webster, Texas
05.2022 - 06.2023
Resolved customer complaints promptly and efficiently.
Answered customer inquiries via phone, email, and chat.
Gathered customer feedback through surveys and used the data to improve customer service.
I would walk around the store to make sure all customers we having the best experience possible
Cashier
Chick-fil-A
Friendswood, Texas
01.2021 - 05.2022
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Maintained cleanliness of work area throughout shift.
Answered customer inquiries regarding menu items, prices, promotions and special offers.
Provided assistance with catering orders when needed.