Talashia Gaines
Cincinnati
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
VSA(Visitor Service Assistance)
UCHealth
Cincinnati, OH
07.2024 - 12.2025
- Greeted and welcomed Families and friends upon arrival, providing a warm and friendly atmosphere
- Maintained a high level of professionalism and empathy while interacting with Families and Friends to ensure a positive experience
- Developed strong knowledge to effectively assist Families with their inquiries and provide accurate information.
Pharmacy Technician
Kroger
Blue Ash, OH
06.2023 - 05.2024
- Performed data entry tasks, accurately inputting patient information and prescription details into the pharmacy database
- Verified patient identities and ensured confidentiality when handling sensitive medical information during prescription processing
Pharmacy Technician Trainee
Walmart
Cincinnati, OH
08.2022 - 06.2023
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Performed technical processes required to dispense medications to patients.
- Helped customers by answering questions, which often included problem solving.
- Assisted customers at Pick Up in the store as well as Drop off with entering new patients and prescriptions. Assisted customers at the Drive-Thru windows.
Call Center Customer Service Representative
Staff Mark Staffing/XPO Logistics
Cincinnati, OH
09.2020 - 02.2021
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Meet personal/customer service team sales targets and call handling quotas.
- Manage large amounts of incoming phone calls.
Education
High School Diploma - undefined
Colerain High School
Cincinnati, OH, USSkills
- Conducted lessons focusing on arithmetic principles and techniques
- Customer service
- Teamwork and collaboration
- Dependable and responsible
Timeline
VSA(Visitor Service Assistance)
UCHealth
07.2024 - 12.2025
Pharmacy Technician
Kroger
06.2023 - 05.2024
Pharmacy Technician Trainee
Walmart
08.2022 - 06.2023
Call Center Customer Service Representative
Staff Mark Staffing/XPO Logistics
09.2020 - 02.2021
High School Diploma - undefined
Colerain High School