Talasia Buchanan
Walmart
Danville,VA
9
Certifications
7
years of professional experience
Certified Pharmacy Technician credential supporting prescription processing, insurance verification, and customer support in busy retail pharmacy settings. Builds on pharmacy, retail sales, and cash handling experience to keep transactions accurate, answer patient questions, and support smooth front-end and back-end workflows. Uses HIPAA awareness and documentation review to help maintain safety and compliance.
Work History
Certified Pharmacy Technician
1 Year 2 Months- Process multiple prescriptions daily while maintaining accurate labeling and timely patient pickup.
- Verify prescription information against patient records before preparing medications for pharmacist review.
- Support inventory checks and restocking to keep commonly used medications available for daily demand.
- Communicate with patients and providers by phone to relay prescription updates and pickup details.
- Enter prescription and patient information into records with careful attention to accuracy and privacy.
Personal Shopper
3 Years- Select groceries and household items carefully to match order details and customer preferences.
- Communicate substitution options clearly to customers and confirm changes before finalizing orders.
- Organize orders efficiently to support timely pickup and reduce delays during busy store periods.
- Review item conditions and dates before packing to maintain product quality and customer satisfaction.
Call Center Customer Service Representative
10 Months- Resolved customer concerns through courteous phone support and accurate information gathering.
- Documented call details and updated customer records to support consistent follow-through.
- Navigated multi-line phone systems to route inquiries to the appropriate department.
- Verified customer details before updating account information and processing routine requests.
Cashier/Customer Service
2 Years 7 Months- Provided friendly customer service at the register, answering questions and resolving routine order concerns.
- Balanced cash drawer activity and prepared end-of-shift handoffs for accurate register reconciliation.
- Supported drive-thru and front counter service to keep customer flow moving efficiently.
- Maintained a clean register area and dining space to support a welcoming customer experience.
Education
High school diploma
Skills
Prescription processing
Medication inventory management
Insurance claims processing
Pharmacy label interpretation
Patient observation
Vital signs monitoring
Medication administration assistance
Care plan documentation
Customer service
Phone etiquette
Multi-line phone systems
Appointment scheduling
Microsoft Excel
Typing
Documentation review
HIPAA compliance
Data entry
Certification
Certified Pharmacy Technician
Additional Information
Studied nursing in high School, Caregiving for TTP adult homes
Timeline
Certified Pharmacy Technician
CVS Health
09.2025 - CurrentRead More
Personal Shopper
Walmart
11.2023 - CurrentRead More
Call Center Customer Service Representative
ResultsCX
09.2022 - 07.2023Read More
Cashier/Customer Service
Hardee's
01.2020 - 08.2022Read More
Galileo Magnet High School
High school diploma
Read More