Talaya Banks
Minneapolis
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
DSP/PCA/HAHA
Lillies Compassionate Care LLC
Brooklyn Center, MN, USA
05.2023 - Current
- Compassionate and dedicated Direct Support Professional with extensive experience in providing personal care to individuals with diverse needs.
- Proficient in developing tailored support plans that promote independence and enhance quality of life for clients.
- Skilled in fostering effective communication between clients, families, and healthcare providers to ensure optimal care and support.
- Compassionate and dedicated Direct Support Professional with extensive experience in providing individualized care to individuals with disabilities.
- PCA
PCA
Family Reliable Services LLC
Brooklyn Center, MN, USA
08.2022 - 01.2026
- Compassionate and dedicated Direct Support Professional with over 5 years of experience in providing high-quality personal care to individuals with disabilities.
- Skilled in developing individualized care plans to enhance the daily living skills and overall well-being of clients.
- Experienced in collaborating with healthcare providers and family members.
- Demonstrated over 5 years of experience providing compassionate care to individuals with disabilities.
Case Manager Sexual Health Educator
The Aliveness Project
Minneapolis, MN, USA
01.2022 - 02.2023
- Made HUGE IMPACT IN THE COMMUNITY WITH MY PERSONAL SKILLS WITH SELF RELATABLE EXPERIENCE.
- Case Management, Sex education, HIV and PREP testing and health services COMMUNITY AWARENESS.
- Community engagement, housing and homelessness management, social services, HIV testing and STD TESTING, Leadership, Experienced in collaborating with healthcare providers, community organizations, and educators to enhance service delivery.
- Skilled in crisis intervention and conflict resolution, ensuring clients feel safe and supported throughout their journey.
- Dedicated and compassionate case manager with extensive experience in providing support to individuals in sexual health programs.
PCA Personal Care Assistant
Agape Healthcare
Brooklyn Center, MN, USA
08.2016 - 09.2021
- Work with disabled or elderly people, usually in their homes some in a care facility. My responsibilities and duties include helping clients with bathing, dressing, grooming, eating and moving. Providing companionship, running errands, and preparing meals.
- Committed to fostering a positive and supportive atmosphere that enhances the overall well-being of clients.
- Prioritizes client safety and dignity while assisting clients with mobility and daily living activities.
- Experienced in developing individualized care plans to meet the unique needs of each client.
Lead Cashier/Customer Service
Pappy's
Minneapolis, MN, USA
10.2011 - 04.2015
- Receive and record cash and charge payments.
- Maintaining and balancing the cash drawer, verifying cash transfers, and maintaining electronic documents needed to create daily reports.
- Proficient in managing cash operations and ensuring accurate financial transactions.
- Exceptional customer service skills with a track record of resolving customer inquiries effectively.
- Strong ability to handle high-pressure situations while maintaining a friendly demeanor.
Bank Teller
Bergen Commercial Bank
Totowa, NJ, USA
03.2007 - 09.2011
- Experienced in handling various banking systems to efficiently process transactions.
- Adept at resolving customer inquiries and issues with a focus on providing exceptional service.
- Strong team player with the ability to collaborate effectively with colleagues to achieve branch goals.
- Committed to maintaining a high level of accuracy and attention to detail under pressure.
- Recognized for consistently achieving performance targets and contributing to the overall success of the branch.
Education
Associate of Science -
MCTC
Minneapolis, MNAssociate's Degree - Education
Passaic County Community College
Paterson, NJAssociate's in Healthcare Administration -
Passaic County Community College
Paterson, NJSkills
- Microsoft Outlook
- Excel
- Word
- Front desk
- Computer skills
- Analysis skills
- Warehouse Experience
- Leadership
- Meal Preparation
- Organizational Skills
- Medication administration
- HIPAA
- Cleaning
- Social Work
- Supervising
- Caregiving
- Typing
- Hospitality (4 years)
- Retail management
- Case Management
- Communication skills
- English
- Medical office experience
- Microsoft Office
- Cash register
- Time management
- Cooking
- Hotel experience
- Microsoft Excel
- Customer service
- Working with people with disabilities
- Cash handling
- Behavioral Health
- Customer support
- Home care
- Phone etiquette
- Interviewing
LANGUAGES
English
Timeline
DSP/PCA/HAHA
Lillies Compassionate Care LLC
05.2023 - Current
PCA
Family Reliable Services LLC
08.2022 - 01.2026
Case Manager Sexual Health Educator
The Aliveness Project
01.2022 - 02.2023
PCA Personal Care Assistant
Agape Healthcare
08.2016 - 09.2021
Lead Cashier/Customer Service
Pappy's
10.2011 - 04.2015
Bank Teller
Bergen Commercial Bank
03.2007 - 09.2011
Associate of Science -
MCTC
Associate's Degree - Education
Passaic County Community College
Associate's in Healthcare Administration -
Passaic County Community College