Talaya Smith
Brooklyn
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction, contribute success and build outstanding relationships. Meticulously excellent at juggling multiple tasks and working under pressure.
Overview
16
16
years of professional experience
Work History
Contact Representative (remote)
Internal Revenue Service
11.2021 - Current
- Addressing issues to assist taxpayers in understanding and meeting their tax responsibilities.
- Provide over-the-phone technical assistance to individuals by applying the tax code that best fits their concern.
- Resolved complaints and strengthened relationships through account management and maintenance.
Billing specialist
Patient First
01.2019 - 10.2021
- Handling inbound and outbound calls, while providing accurate information regarding patient’s accounts.
- Ensuring customers requests are handled completely and efficiently with respect to hipaa regulations.
- Fax pertinent documents to MCO, attorneys, medical staff and patients after clearance has been established.
- Provide price for procedures and referrals for specialist for the specified location of choice.
Prior Authorization Agent
Minacs
10.2014 - 01.2019
- Received heavy inbound calls for all Medication authorizations from doctor’s office, staff and patients.
- Conversed with doctor office via Fax to initiate prior authorization request.
- Placed outbound calls to appropriate party for clarity and completion of authorization if required.
- Responded to voicemails left with overnight agents for initiation or completion of authorizations.
- Assisted with overrides alongside the pharmacist when medication is required but time hadn’t lapsed.
Personal Care Aide
Elara Caring
02.2009 - 09.2014
- Care for mentally disabled children and elderly adults.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Accompany patients to doctors office and various appointments for health-related concerns.
- Performed light house cleaning and grocery shopping.
Education
Nursing
J. Sargeant Reynolds Community College
High School Diploma -
William H Maxwell CTE High School
Brooklyn06-2008
Skills
- Strong verbal and written communication
- 51 WPM
- Time management
- Self-motivated
- Strong decision making
- Works well under pressure
- Extremely organized
Timeline
Contact Representative (remote)
Internal Revenue Service
11.2021 - Current
Billing specialist
Patient First
01.2019 - 10.2021
Prior Authorization Agent
Minacs
10.2014 - 01.2019
Personal Care Aide
Elara Caring
02.2009 - 09.2014
Nursing
J. Sargeant Reynolds Community College
High School Diploma -
William H Maxwell CTE High School
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