Talaysia Wilson
Westerville
Summary
Dedicated behavioral health professional with expertise in care coordination, case management, and client advocacy in community mental health. Experienced in coordinating services, supporting interdisciplinary teams, and monitoring client progress to ensure compliance with standards. Committed to enhancing access to resources for diverse populations. Pursuing a Master’s degree in Industrial-Organizational Psychology, seeking a Care Coordination Supervisor position to strengthen care delivery systems and improve client outcomes.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Care Coordinator
Southeast Healthcare
Columbus
04.2023 - Current
- Coordinate behavioral health services for adults with mental health needs through the Access to Wellness Grant, supporting client stability and recovery goals.
- Collaborate with multidisciplinary teams including case managers, clinicians, and community partners to ensure coordinated service delivery.
- Assist with client advocacy, helping individuals navigate behavioral health systems and connect with housing, treatment, and community support resources.
- Monitor service engagement and support care planning to promote accountability, wellness, and improved client outcomes.
- Maintain detailed documentation in accordance with organizational policies, HIPAA regulations, and program requirements.
- Support program operations by assisting with workflow coordination and communication between care teams.
Case Management
Southeast Healthcare
Columbus
01.2022 - 04.2023
- Provided case management services to adults with co-occurring mental health and substance use disorders.
- Conducted client assessments and developed individualized service plans focused on stability, treatment engagement, and recovery support.
- Coordinated services with community providers including housing agencies, treatment providers, and social service organizations.
- Advocated for clients while supporting adherence to treatment plans and program expectations.
- Maintained accurate records, service documentation, and case notes in compliance with regulatory and organizational standards.
Patient Services Representative
Brightview Health
Whitehall
07.2021 - 12.2021
- Coordinated patient intake, scheduling, and account management for AOD treatment program, ensuring seamless patient flow.
- Facilitated patient inquiries and acted as liaison between patients and clinical teams to enhance communication.
- Maintained accurate patient records and updated billing and account information to support operational integrity.
- Supported daily clinic operations while ensuring confidentiality and HIPAA compliance.
Education
Master of Science - Psychology
Walden University
Minneapolis, MNBachelor of Arts - Psychology
Southern New Hampshire University
Manchester07-2021
Skills
Care Coordination & Client Advocacy
Behavioral Health & Community Resource Navigation
Staff Support & Team Collaboration
Program Coordination & Workflow Management
Documentation, Medical Records & HIPAA Compliance
Crisis Intervention & De-escalation
Compliance Monitoring & Policy Adherence
Communication, Cultural Awareness & Professional Boundaries
Certification
CDCA
Timeline
Care Coordinator
Southeast Healthcare
04.2023 - Current
Case Management
Southeast Healthcare
01.2022 - 04.2023
Patient Services Representative
Brightview Health
07.2021 - 12.2021
Master of Science - Psychology
Walden University
Bachelor of Arts - Psychology
Southern New Hampshire University