Hi, I’m
Talbiya Cleaver
Radcliff,KY
Summary
Dynamic professional with proven expertise in client consultations and relationship building, honed as a Cosmetologist and CMA at Tender Touch Caregivers. Excelled in enhancing customer satisfaction and streamlining financial operations, showcasing exceptional communication and business management skills. Achieved significant improvements in client retention through outstanding service and ethical practices.
Overview
8
years of professional experience
Work History
Self Employed
Cosmetologist
07.2020 - Current
Job overview
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Tender Touch Caregivers
CMA
09.2016 - 09.2018
Job overview
- Collaborated with cross-functional teams to streamline interdepartmental communication and improve overall financial operations.
- Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Evaluated risks associated with potential investment opportunities, providing comprehensive financial assessments to inform management decision-making process.
Education
Campbellsville University Campbellsville, KY
from School of Cosmetology
07.2020
Medical Institute of KentuckyElizabethtown, KY
Medical Certification
08.2017
Elizabethtown High SchoolElizabethtown, KY
High School Diploma
05.2015
Skills
- Social skills
- Relationship Building
- Reflective listening
- Relationship building and management
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Decision-Making
- Sales expertise
- Desktop and Laptop Computers
- Schedule Management
- Business Management
- Sales and Upselling
Timeline
Cosmetologist
Self Employed
07.2020 - Current
CMA
Tender Touch Caregivers
09.2016 - 09.2018
Campbellsville University
from School of Cosmetology
Medical Institute of Kentucky
Medical Certification
Elizabethtown High School
High School Diploma
Similar Profiles
Richa JadwaniRicha Jadwani
Financial Market Trader at Self EmployedFinancial Market Trader at Self Employed
Uriel AcostaUriel Acosta
Clothes Seller at Self EmployedClothes Seller at Self Employed
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Joseph WalkerJoseph Walker
Software Engineer at Self EmployedSoftware Engineer at Self Employed
Heather MoralesHeather Morales
Pharmacy Technician at St. Matthew’s Specialty PharmacyPharmacy Technician at St. Matthew’s Specialty Pharmacy