A unique blend of experience in finance, customer service and sales, Taleisha Gardener is an experienced professional with superior attention to detail and highly ethical nature. Goal-driven, well-versed in managing diverse client needs with speed and efficiency, coupled with the ability to make strategic decisions has allowed her to excel in her work and has resulted in an immense display of confidence and trust from her colleagues and clients.
Hi, I’m
Taleisha Gardener
Lauderhill,FL
Summary
Overview
18
years of professional experience
1
Certification
Work History
PNC Bank
Regional Banker
08.2023 - Current
Job overview
- Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet
- From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities
- Collaborates with ecosystem partners to grow customer's share of wallet
- Positions PNC solutions to drive new revenue and customer loyalty
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
- Delivers a full PNC conversation with every client interaction to identify financial opportunities
- Managing Risk - Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support PNC's Enterprise Risk Management Framework.
Travel Fulfillment Consultants
Sales Manager
02.2015 - 08.2023
Job overview
- Achieving growth and hitting sales targets by successfully managing the sales team
- Recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Preparing detail weekly reports outlining results of sales team
- Handling escalated calls with clients as well as nurturing and engaging prospective clients to boost sales.
- Ensuring compliance and loss prevention within regulatory framework.
Affiliated Computer Services (ACS) A Xerox Company
Financial Analyst
06.2014 - 01.2015
Job overview
- Process daily release of payments to General Motors suppliers worldwide
- Monitor and Adjust Foreign Currency Funding Requirements
- Process EFT Returns, Rejects & Cancellations
- Liaise with JP Morgan Chase to monitor Exceptions
- Resolving customer related issues and provide timely feedback.
Bank Of Nova Scotia Jamaica Ltd (BNS)
Foreign Exchange Teller Lead
09.2006 - 05.2014
Job overview
- Processing daily transactions for customers visiting branch
- Resolving customer related problems and providing sound financial advice and solutions
- Reporting any unresolved customer discrepancies to Supervisor and/or Manager
- Quick decision making during heavy customer traffic and system glitches
- Maintaining a professional and courteous disposition at all times
- Ensuring that customers are welcomed and thanked for business.
Education
University of the West Indies
Bachelor of Science Degree Economics
University Overview
Minor: Statistics
Skills
- Working knowledge of computer applications such as Microsoft Word, Excel and PowerPoint
- Excellent customer service skills
- Excellent communication skills
- Good organization and time management skills
- Excellent problem solving and multitasking skills
- Excellent leadership and decision making skills
- Excellent negotiation skills
- Employee Training Assistance
- Products and Services Knowledge
- Financial Institution Regulations
- Consumer Banking
- Regulatory Compliance
- Prospect Calling
- Teller Support
Accomplishments
Accomplishments
- Service Champion for BNS Montego Bay
Certification
Florida Notary - January 2024
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Regional Banker
PNC Bank
08.2023 - Current
Sales Manager
Travel Fulfillment Consultants
02.2015 - 08.2023
Financial Analyst
Affiliated Computer Services (ACS) A Xerox Company
06.2014 - 01.2015
Foreign Exchange Teller Lead
Bank Of Nova Scotia Jamaica Ltd (BNS)
09.2006 - 05.2014
University of the West Indies
Bachelor of Science Degree Economics
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