Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Taleisha Hamilton

Katy,TX

Summary

Enthusiastic and customer-focused hospitality professional transitioning into the airline industry as a flight attendant. Over three years of front desk and guest service experience in high-volume hotel environments. Recognized for professionalism, poise under pressure, and commitment to creating a positive guest experience. Passionate about safety, teamwork, and ensuring every traveler feels welcome and cared for. Excited to utilize vast amounts of experience and knowledge in order to assist in the growth of Southwest Airlines.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

Hilton Garden Inn / Home2 Suites
Houston, TX
09.2024 - Current
  • Manage check-ins/check-outs, reservations, and billing using FOSSE and PEP systems.
  • Provided exceptional front desk service across a dual-property Hilton location.
  • Collaborated with the sales team to create and implement various marketing strategies that aided in an uptake of $600K+ in revenue within 8 months

Front Desk Agent / Hospitality Associate

Residence Inn by Marriott
Houston, TX
08.2022 - 09.2024
  • Successfully enrolled over 300 customers into the Marriott Bonvoy Rewards Program within a two-month period
  • Assisted in increasing hotel customer return rate by over 70% throughout service recovery and guest assistance
  • Provided extensive operational training to 30+ new hires.

Game Room Attendant (Work-Study Program)

Texas Southern University
Houston, TX
08.2021 - 05.2022
  • Supervised recreational facility, ensuring safety
  • Engaged with students, and promoted a positive, inclusive environment.
  • Handled basic facility operations including equipment management and event coordination.

Education

High School -

John F. Kennedy High School
05.2021

Texas Southern University
Houston, TX

Skills

  • Adaptable
  • Basic Spanish
  • Collaborative
  • Time Management
  • Adept problem solving
  • Critical Thinking
  • Cultivating cultural awareness and belonging
  • Active listening

Timeline

Guest Services Associate

Hilton Garden Inn / Home2 Suites
09.2024 - Current

Front Desk Agent / Hospitality Associate

Residence Inn by Marriott
08.2022 - 09.2024

Game Room Attendant (Work-Study Program)

Texas Southern University
08.2021 - 05.2022

High School -

John F. Kennedy High School

Texas Southern University
Taleisha Hamilton