Taleixca Galindez Correa

• Managed a high volume of emails and calls related to appointment scheduling requests.
• Resolved customer complaints in a professional manner.
• Provided assistance with additional tasks as needed or requested by management.

Various facilities

• Holy Trinity Nursing and Rehabilitation Center.
• AdCare Hospital, Addiction Treatment Center.
• UMass Memorial Health Harrington.
• Reliant Medical Group.
• Worcester Public Schools.
• Saint Vincent Hospital.
• Long-Term Care Rotation:
• Provided ADL support, including bathing, feeding, grooming, and mobility assistance.
• Practiced proper body mechanics and fall prevention protocols.
• Developed rapport with elderly residents, and supported dementia care.
• Medical-Surgical Rotation:
• Performed medication administration under supervision.
• Monitored post-operative patients and documented vital signs in the EMR.
• Assisted with dressing changes, catheter care, and sterile technique.
• Rehabilitation Unit Rotation:
• Assisted with patient recovery following strokes, fractures, and surgeries.
• Collaborated with physical and occupational therapists to promote mobility and independence.
• Observed care planning and discharge teaching.
• Pediatric/Family Health Observation:
• I shadowed pediatric and family care nurses in clinical settings.
• Observed well-child visits, immunization protocols, and family health teaching.
• Participated in screenings and health education for young children and their parents.
• Fall Prevention Project:
• Implemented risk assessments using standardized tools.
• Educated patients and families on home safety, and the proper use of assistive devices.
• Worked with nursing staff to reinforce safety rounding, and call light response.UMass Memorial Health Harrington

• Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to, changes in skin condition, vital signs, and/or mental status.
• Participates in the development and maintenance of a safe environment.
• Works to utilize interventions to de-escalate patients, and if unsuccessful, participates in restraints in accordance with training and education as directed.
• Assists patients with daily living activities, such as personal hygiene, ambulation, meals, and nourishment.
• Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices and strategies as directed, and following the.
• Restraint policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respiration, blood pressure, and pulse oximetry). Measures and records patients' height and weight.
• Performs EKGs, phlebotomy, performs point-of-care (POC) tests, and bladder scanning according to hospital standards. Collects, labels, and prepares specimens for transport to the lab.
• Performs other selected unit-specific procedures, such as battery changes for telemetry units, checking the status of unit equipment, cleaning equipment between patients, and proper storage of supplies.

• The Medical Assistant will be responsible for pre-visit preparation.
• (e.g., getting member consents, rooming), procedural assistance, and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals).
• Support the provider during intake visits and clinical interventions longitudinally, as needed.
• Collect external provider contact information for the appropriate record request.
• Clinical Visits, Practices, and Procedures
• Complete pre-visit tasks, including chart prep, review for quality opportunities, and medical record requests.
• Complete the rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services.
• Obtain the patient's medical history, chief complaints, and other chart components at the start of the visit.
• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community).
• Coordinate on follow-up care (e.g., diagnostic tests, DME, specialty care referrals); communicate normal test results.
• Address and respond to member needs, and delegate tasks in a timely fashion.
• Utilize our care facilitation, electronic health record, and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources.

• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Filed insurance claims forms in accordance with applicable regulations.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

• Assisted with activities of daily living to improve patient quality of life.
• Offers support, companionship, and stimulation with conversation and recreation.
• Changed bed linen regularly to help prevent skin irritation.
• Promoted independence while assisting with personal hygiene needs.
• Monitored patient conditions and reported problems to the nursing staff.
• Reported unusual behavior for improved care continuity.
• Recorded the patient's heart rate, pulse, and blood pressure.