Talenna Morey
Kalamazoo,MI
Summary
Dynamic manager with a proven track record at Anna’s House, excelling in team leadership and customer service. Enhanced guest satisfaction through effective dispute resolution and staff training. Skilled in time management, consistently achieving service targets while fostering a productive work environment. Committed to delivering high-quality service and cultivating customer loyalty.
Overview
23
23
years of professional experience
Work History
Manager
Anna’s House
Kalamazoo, MI
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server Manager
Anna’s House
Kalamazoo, MI
05.2019 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server
Colonial Kitchen
Kalamazoo, MI
08.2017 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Copper Grille
Kalamazoo, MI
03.2012 - 08.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Big T
Lawton, MI
05.2014 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Big Boy Restaurant
South Haven, MI
08.2002 - 03.2012
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate Degree In Nursing - Currently Enrolled
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Anna’s House
05.2021 - Current
Server Manager
Anna’s House
05.2019 - Current
Server
Colonial Kitchen
08.2017 - 04.2019
Server
Big T
05.2014 - 04.2017
Server
Copper Grille
03.2012 - 08.2017
Server
Big Boy Restaurant
08.2002 - 03.2012
Associate Degree In Nursing - Currently Enrolled
Kalamazoo Valley Community College