Tales Dos Santos
Davenport,FL
Summary
To leverage my diverse experience in leadership and customer-centric roles to pursue opportunities for continuous professional development and advancement in a dynamic and innovative work environment. Committed to contributing effectively to organizational success while furthering personal growth and skill acquisition.
Overview
23
23
years of professional experience
Work History
Area Manager
Aldo’s Painting and Remodeling
01.2019 - 01.2023
- Managed 3 project locations and supervised 20+ employees
- Oversaw daily tasks to ensure timely completion and adherence to safety protocols
- Coordinated with project managers to ensure smooth operations
- Proactively addressed client concerns, prioritized tasks, and ensured quality consistency.
Cable Technician
Comcast
01.2009 - 01.2018
- Provided installation services and ensured customer satisfaction for TV, internet, and phone services
- Managed appointments, maintained inventory, and followed safety protocols
- Educated customers on equipment operation and troubleshooting, prioritizing customer satisfaction.
Branch Manager
Modern Auto Sales
01.2003 - 01.2009
- Drove sales, enhanced customer retention, and satisfaction
- Closed deals when necessary and managed day-to-day operations
- Handled customer inquiries, trained sales personnel, and oversaw operations for multiple dealerships.
Sales Representative
Kaplan University
02.2000 - 03.2003
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated new leads through networking and attending industry events.
Education
Graduate Degree in Theology -
FATRFE (Faculdade de Teologia Reformada)
Sao Paulo, Brazil01.2009
High School Diploma -
American Academy of Pinecrest
Miami, FL01.2002
Skills
- Customer Complaint Resolution
- Sales Tracking
- Productivity Improvements
- Lean Manufacturing
References
Available upon request.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Manager
Aldo’s Painting and Remodeling
01.2019 - 01.2023
Cable Technician
Comcast
01.2009 - 01.2018
Branch Manager
Modern Auto Sales
01.2003 - 01.2009
Sales Representative
Kaplan University
02.2000 - 03.2003
Graduate Degree in Theology -
FATRFE (Faculdade de Teologia Reformada)
High School Diploma -
American Academy of Pinecrest
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