Talesha Steward

• Managed daily kitchen operations and staff scheduling for smooth workflow.
• Supervised food preparation and ensured adherence to safety standards.
• Trained new employees on kitchen procedures and best practices.

Food Safety Management

• Coordinated inventory management and ordering of kitchen supplies.
• Developed menus in collaboration with nutritionists to meet dietary needs.
• Implemented sanitation protocols to maintain a clean cooking environment.
• Oversaw equipment maintenance and addressed repair needs promptly.
• Fostered teamwork among kitchen staff to enhance communication and efficiency.
• Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
• Trained new kitchen staff on proper food handling techniques and safety regulations.
• Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
• Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
• Developed and implemented kitchen policies, procedures and quality standards.
• Oversaw meal preparation and monitored food handling to encourage safety.

• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Created training manuals targeted at resolving simple and difficult customer issues.
• Cross-trained staff members, resulting in 10% increase in customer satisfaction ratings.
• Generated $500 in revenue by promoting Specials up-sell opportunities.