Talia Arvizu
Tucson,AZ
Summary
With a proven track record at Abba & Sons Moving, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. Leveraging organizational skills and MS Office proficiency, I've successfully implemented policy development and optimized inventory control, significantly boosting workplace productivity and fostering positive customer relations.
Overview
9
9
years of professional experience
Work History
Office Manager
Abba & Sons Moving
11.2018 - 01.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Assistant & Online Order Fulfillment
Madras Gallery
01.2017 - 10.2018
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
- Streamlined order fulfillment process by coordinating efficiently with other departments involved in the supply chain.
- Ensured accuracy in order fulfillment by carefully picking items according to pick lists.
- Streamlined the order fulfillment process by working closely with warehouse staff to ensure accuracy of orders before shipment.
- Expedited order fulfillment through effective prioritization of urgent shipments and efficient space utilization within the facility.
- Increased accuracy in order processing by diligently reviewing orders prior to fulfillment.
- Implemented a warehouse management system to optimize storage space utilization and improve order fulfillment accuracy.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Reduced order fulfillment times through effective team coordination and optimized warehouse operations.
- Demonstrated strong problem-solving skills when faced with discrepancies or challenges during the order fulfillment process.
- Processed orders via telephone, email, and online orders from official company website.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Provided excellent customer service through accurate order fulfillment and prompt communication regarding any potential delays.
- Handled customer inquiries related to order status, providing prompt resolutions to any issues that arose during the fulfillment process.
Receptionist
QuakeWrap/FRP Construction
06.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
Contact One Call Center Inc.
07.2014 - 05.2015
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Developed rapport with frequent callers by remembering their names/details about previous conversations.
- Earned recognition from management for consistently exceeding performance metrics related to call quality, speed, and accuracy in documentation within system records.
- Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
- Maintained accurate records of calls placed and received.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Cashier and Customer Service
Gersons Used Building Materials
12.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Diploma -
Flowing Wells High School
Tucson, AZ05.2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Operations management
- Documentation and control
- Expense reporting
- Policy development
- Computer skills
- MS office
Timeline
Office Manager
Abba & Sons Moving
11.2018 - 01.2023
Operations Assistant & Online Order Fulfillment
Madras Gallery
01.2017 - 10.2018
Receptionist
QuakeWrap/FRP Construction
06.2015 - 12.2016
Customer Service Representative
Contact One Call Center Inc.
07.2014 - 05.2015
Cashier and Customer Service
Gersons Used Building Materials
12.2013 - 04.2015
Diploma -
Flowing Wells High School
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