Talia Carrillo Aguilar
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
Walgreens Specialty
Raleigh
02.2025 - Current
- Experienced with Promote and Asembia pharmacy systems for specialty and Limited Distribution Drug (LDD) processing.
- Experienced in utilizing CoverMyMeds for submitting and tracking prior authorizations.
- Assisted patients in enrolling in assistance programs, such as Chronic Disease Fund, while maintaining a thorough understanding of patient eligibility and required reporting and documentation.
- Provide excellent clinical care to patients with delicate and complex medical conditions. Experience with multiple disease states including: HIV, Hep C, Oncology, Chronic Inflammatory, and Organ Transplant.
- Processed and verified billing information for specialty pharmacy services, ensuring accuracy and compliance.
- Trained team members on new billing procedures to enhance overall team proficiency.
- Ensure all Medicare documentation is received from the medical provider and submitted to Danville.
- Verified billing documentation for accuracy prior to claim submission.
- Review, research and resolve all third party chargebacks in a timely manner
- Proactively communicated with patients and providers regarding referral and prescription status.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians and third party payers.
- Managed prescription shipment processing and delivery tracking using FedEx, USPS, and UPS shipping platforms within specialty pharmacy operations.
Senior Certified Pharmacy Technician
Walgreens
Smithfield
01.2020 - Current
- Produced prescription labels and fulfilled medication orders according to the physician's request
- Managed medication inventory to ensure optimal stock levels and availability
- Ensured proper processing of insurance claims to facilitate smooth billing operations.
- Supervised cash and credit card transactions, ensuring accurate insurance billing for enhanced customer satisfaction
- Created and updated customer profiles in pharmacy systems, maintaining accurate records of demographics, allergies, and medications
- Demonstrated strong knowledge of medication and medical terminology in pharmacy practices.
- Trained and mentored new pharmacy technicians on standard procedures.
- Filled a Yuyama dispensary machine with correct manufacture and unexpired medication
- Prepare and administer vaccinations to patients ages 3 and older
- Prepare and administer Covid/Flu test to patients
- Compounded medications according to established guidelines and pharmacy protocols.
- Managed inventory levels and ordered pharmaceutical supplies.
Shift Leader
Walgreens
Smithfield
01.2019 - 01.2020
- Oversaw daily operations, ensuring compliance with company policies to enhance workplace standards.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and organized stock for quick access, improving service readiness.
- Resolved customer complaints promptly, ensuring satisfactory experiences.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Led team to uphold productivity and customer service standards, fostering a collaborative work environment.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Inspected orders for quality and completeness before delivery.
Production Supervisor
Stevens Sausage Company
Smithfield
01.2016 - 01.2019
- Supervised daily production activities, ensuring operational efficiency and adherence to schedules.
- Trained staff on safety protocols and equipment usage.
- Implemented quality control measures to maintain product standards.
- Monitored inventory levels and ordered supplies.
- Conducted regular equipment maintenance to prevent downtime.
- Assisted in developing training programs for new employees.
- Maintained accurate records of daily production activities.
- Assisted with troubleshooting equipment malfunctions and operational problems.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
Education
Diploma -
North Johnston High School
Kenly, NC01-2016
Skills
- Bilingual
- Detail-oriented
- Multitasker
- Time Management
- Documentation
- Organized
- Leadership
- Empathetic
- Positive
- Problem Solver
- Billing processes
- Prior authorization processing
- Team training
- Data entry
- Customer relations
- Invoice management
- HIPAA regulations
Certification
- Certified Pharmacy Technician (CPhT), PTCB
- CPR
- APHA Immunization Certified
Timeline
Billing Specialist
Walgreens Specialty
02.2025 - Current
Senior Certified Pharmacy Technician
Walgreens
01.2020 - Current
Shift Leader
Walgreens
01.2019 - 01.2020
Production Supervisor
Stevens Sausage Company
01.2016 - 01.2019
Diploma -
North Johnston High School