Talia Conway

PROFESSIONAL EXPERIENCE

Administrative / HR / Receptionist

Crown Bakeries – Burlington, NJ | 08/2024 – Present

HR / Administrative Support

• Support Human Resources and office operations for a high-volume production facility working with multiple staffing agencies
• Tracked daily attendance and headcount for temporary employees across production departments, ensuring accurate workforce management.
• Coordinated with staffing agencies to request and manage temporary workforce for production shifts.
• Maintain accurate attendance records and report discrepancies to management
• Assisted with onboarding coordination and workforce tracking for new and returning employees, enhancing integration into the team.
• Communicated regularly with supervisors and staffing representatives, facilitating timely staffing coverage for production needs.

Front Desk / Receptionist (4-month assignment)

• Served as first point of contact for visitors, employees, and vendors in a fast-paced office environment
• Answered and directed incoming calls and managed front desk communications
• Supported administrative tasks including filing, data entry, and document organization
• Assisted HR and management with scheduling and general office coordination

Resumed HR and administrative responsibilities

• Resumed HR/admin responsibilities to support staffing coordination and workforce management.
• Continued oversight of attendance tracking, agency communication, and employee headcount reporting
• Answered phone calls and addressed customer inquiries promptly.
• Managed customer orders and processed payments efficiently.
• Maintained a clean and organized front desk area daily.
• Collaborated with team members to ensure smooth operations during busy hours.
• Signed for packages, recorded deliveries, and distributed to personnel.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Responded to inquiries and room requests made online, by phone, and via email.
• Updated and maintained office policies and procedures.

Promoted training initiatives to enhance employee knowledge.

Amazon – Burlington, NJ | 06/2021 – 08/2024

• Coordinated training sessions on eLearning tools and workplace procedures, enhancing employee engagement
• Facilitated onboarding discussions and provided support, ensuring smooth integration of new employees
• Assisted in evaluating training effectiveness and improving operational understanding among staff
• Facilitated onboarding sessions for new employees in a fast-paced environment.
• Collaborated with team leaders to identify training needs and skill gaps.
• Participated in training sessions related to eLearning tools and techniques.
• Supported employees in navigating Amazon's learning management systems effectively.

• Delivered customer service by efficiently handling orders and payments to enhance guest satisfaction.
• Served food promptly to contribute to positive guest experiences.
• Ensured cleanliness and food safety standards to promote a safe dining environment.
• Prepared food and beverages according to company procedures
• Prepared and cooked food items according to company standards.
• Operated kitchen equipment safely and efficiently
• Handled cash register transactions accurately and efficiently.
• Trained new crew members on operational procedures and safety protocols.