Talia Glenn
Maricopa,AZ
Summary
Detail-oriented professional with a strong work ethic and a proven track record of contributing to team success. Demonstrates adaptability in dynamic environments and a commitment to continuous learning. Excels in enhancing organizational efficiency through superior time management and strategic problem-solving skills.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Patient Services Representative (PSR)
CVS Specialty Pharmacy
Chandler, AZ
11.2015 - 06.2016
- Ensured accurate dispensing of medications.
- Handled patient calls courteously and professionally. Providing frontline customer support.
- Guaranteed confidentiality of patient records per HIPAA guidelines.
Sales Specialist/Shipment Processing
Victoria’s Secret
Sierra Vista, AZ
08.2011 - 12.2012
- Greeted and assisted patrons with advice on lingerie products to foster a positive shopping experience.
- Developed and implemented sales strategies to increase customer base.
- Efficiently handled and mediated customer issues.
Summer Hire STEP Program/Asst. of Executive/Office Automation Clerk
111th Military Intelligence Brigade
Fort Huachuca, AZ
05.2011 - 08.2011
- Responded to phone inquiries efficiently, and directed calls to departments appropriately.
- Worked with colleagues to optimize operational efficiency in shifts.
- Performed data entry and generated detailed reports from the automated system for management review.
Asst. Manager/Customer Care Team Manager
Advance America Cash Advance
Sierra Vista, AZ
04.2006 - 10.2008
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Executed daily procedures for opening, closing, and shift change.
Sales Representative/Call Center Support Specialist
Aegis
Sierra Vista, AZ
10.2005 - 04.2006
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Optimized client interactions to successfully sell and upsell services to new and existing patrons.
Medical Office Assistant
Family Health Center
Sierra Vista, AZ
02.2005 - 10.2005
- Managed various clerical tasks, such as filing documents, entering data into the computer system, photocopying forms and documents.
- Coordinated patient appointments, gathered data, confirmed insurance details, and accepted co-payments during patient check-in.
Medical Assistant/Medical Floater
Arizona Family Care Associates
Sierra Vista, AZ
07.2004 - 02.2005
- Prepared patients for examinations.
- Executed requested diagnostic procedures by physicians.
- Ensured proper administration of healthcare interventions, as directed by physician protocol.
Data Entry Administrator
Snelling Personnel/Nelson Staffing Solutions
Pleasanton, CA
12.2003 - 07.2004
- Completed data entry for various reports and spreadsheets for department databases efficiently.
- Maintained accurate database records through diligent data entry.
- Updated customer records in the system with precision.
Machine Operator/Manufacturer Inventory Spec.
Kendall's/MAU
Augusta, GA
09.2002 - 03.2003
- Ensured accurate loading of materials into machines as specified.
- Transferred finished products from machines to conveyors for efficient transport.
- Logged daily production quantities and materials used, while scheduling routine checks to verify equipment efficiency.
Sales Specialist/Cashier Assistant
Victoria's Secret
Brooklyn, NY
12.2001 - 08.2002
- Handled credit card, returns, exchanges, and refunds securely, in accordance with company policies.
- Guided clients in selecting products and appropriate sizes. Boosted sales through targeted upselling strategies.
Patient Care Attendant
Baywood Retirement Center
Castro Valley, CA
02.2001 - 08.2001
- Developed positive relationships through various interactive activities.
- Confirmed diet order adherence for all food trays.
- Recorded client status, progress, and challenges in logbooks, and reported changes in the patient's physical or mental condition to the supervisor.
Hostess/Waitress
Applebee's
Hayward, CA
06.1999 - 01.2001
- Greeted customers warmly upon arrival, provided menus, and processed food and beverage orders.
- Ensured constant availability of tableware, linens, condiments by regular inventory checks.
- Validated bookings, and maintained clear communication to ensure timely service.
Administrative Assistant/Internship Student
B.A.R.T.
Oakland, CA
09.1998 - 06.1999
- Ensured smooth communication flow by directing calls appropriately.
- Maintained consistent workflow by managing administrative tasks efficiently.
Education
Associate of Applied Science - Respiratory Care
Gateway Community College
Phoenix, AZ05-2024
Associate of Arts - Business Communication
Gateway Community College
Phoenix, AZ07-2020
Some College (No Degree) - Respiratory Care
Cochise College
Sierra Vista, AZ08-2015
Diploma/Certificate - Medical Assisting
Silicon Valley College
Fremont, CA07.2004
High School Diploma - General Studies
Canarsie High School
Brooklyn, NY08.2002
Skills
- HIPAA Compliance
- Team Leadership
- Efficient Chart Documentation
- Clinical Patient Database
- ICD-9-CM Proficiency
- 70 WPM
- 10-Key Data Entry
- Manage PA Claims
- Multi-Line Call Management/Etiquette
- Medication Knowledge (Trade & Generic)
- Healthcare Expertise
- Health Insurance Knowledge
- EMR Management
- Computer Proficiency
- Office Management
Languages
Spanish
Limited
American Sign Language
Limited
Personal Information
- Date of Birth: 08/22/1983
- Place of Birth: Queens, New York
Certification
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certification for Adults and Pediatrics
- CMA - Certified Medical Assistant
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsPersonal development programsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Patient Services Representative (PSR)
CVS Specialty Pharmacy
11.2015 - 06.2016
Sales Specialist/Shipment Processing
Victoria’s Secret
08.2011 - 12.2012
Summer Hire STEP Program/Asst. of Executive/Office Automation Clerk
111th Military Intelligence Brigade
05.2011 - 08.2011
Asst. Manager/Customer Care Team Manager
Advance America Cash Advance
04.2006 - 10.2008
Sales Representative/Call Center Support Specialist
Aegis
10.2005 - 04.2006
Medical Office Assistant
Family Health Center
02.2005 - 10.2005
Medical Assistant/Medical Floater
Arizona Family Care Associates
07.2004 - 02.2005
Data Entry Administrator
Snelling Personnel/Nelson Staffing Solutions
12.2003 - 07.2004
Machine Operator/Manufacturer Inventory Spec.
Kendall's/MAU
09.2002 - 03.2003
Sales Specialist/Cashier Assistant
Victoria's Secret
12.2001 - 08.2002
Patient Care Attendant
Baywood Retirement Center
02.2001 - 08.2001
Hostess/Waitress
Applebee's
06.1999 - 01.2001
Administrative Assistant/Internship Student
B.A.R.T.
09.1998 - 06.1999
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certification for Adults and Pediatrics
Associate of Applied Science - Respiratory Care
Gateway Community College
Associate of Arts - Business Communication
Gateway Community College
Some College (No Degree) - Respiratory Care
Cochise College
Diploma/Certificate - Medical Assisting
Silicon Valley College
High School Diploma - General Studies
Canarsie High School
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