Talia Goodwin
Aliso Viejo,CA
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Competent Server Trainer offering 20 years of food service experience in restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.
Overview
7
7
years of professional experience
Work History
Server/Trainer
Stadium Brewery
04.2017 - 07.2019
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Trainer/Floor Supervisor
Big Fish
05.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Server
Red O
08.2014 - 04.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Trainer/Floor Supervisor
The Beach House
03.2012 - 08.2014
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Fred J Page High School
Franklin, TN05.2004
Skills
- New Employee Mentoring
- Team Member Training
- Wine Service
- Food and Beverage Pairings
- Order Accuracy
- Menu Memorization
- Guest Relations Management
- Food Station Setup
Timeline
Server/Trainer
Stadium Brewery
04.2017 - 07.2019
Server/Trainer/Floor Supervisor
Big Fish
05.2015 - 04.2017
Server
Red O
08.2014 - 04.2015
Server/Trainer/Floor Supervisor
The Beach House
03.2012 - 08.2014
High School Diploma -
Fred J Page High School
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