Talia Burwell
Boston,MA
Summary
Knowledgeable with extensive experience in analyzing and processing claims accurately and efficiently. Proven track record in resolving complex claims and ensuring compliance with industry standards. Demonstrated ability in utilizing analytical skills and attention to detail to support team goals and improve operational processes.
Overview
21
21
years of professional experience
Work History
Claims Analyst I
Unclaimed Property Division
03.2020 - Current
- Provide independent initial (Level 1) approval for all valid claims in a timely fashion.
- Research the status of pending claims and provide updated information to claimants
- Send claim forms and other information to rightful owners or their legal representatives
- Answer incoming calls.
Payment Specialist
Unclaimed Property Division
09.2016 - 03.2020
- Daily interaction with the public regarding claims via phone, e-mail, correspondence and in person
- Follow established procedures for determining rightful owners of unclaimed property
- Communicate independently with holders and potential claimants when researching the status of reported funds.
- Send claim forms and other information to rightful owners or their legal representatives
- Provide independent initial (Level 1) approval for all valid claims in a timely fashion
- Research the status of pending claims and provide updated information to claimants
Administrative Support
Dept. of Public Health
03.2016 - 09.2016
- Answering phones and managing multiple lines
- Using a fax machine, printer, and photocopier
- Creating labels, preparing envelope, and making signs/brochures
- Filing papers, sorting mail, mailing letters and packages
Customer Service Rep
Masshealth
09.2014 - 02.2016
- Answer phones
- Respond to customer’s questions and complaints
- General customer inquiries transfer customer calls to appropriate staff.
Wireless Care Representatives
US - Conduit Global
12.2013 - 07.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Internship
East Market St Development Cooperation
01.2013 - 05.2013
- Organized events for the community.
- Answered telephone calls
- Organized files and papers
Valet Attendant
Health Park Valet Company
07.2011 - 03.2012
- Assisted patients entering the hospital.
- Parked all incoming vehicles for patients.
- Directed patients to their destination within the hospital.
Cashier
McDonalds
06.2008 - 08.2008
- Communicated with customers regarding orders, comments, and complaints
- Prepared daily food items
Cashier
Frugal Fannies
09.2006 - 06.2007
- Responsible for tending to the customer’s needs.
- Answered any questions a customer may have
- Cleaned store
- Replenish merchandise
- Took care of exchanges and returns, process opening store credit card
Office Assistant
Whiter Street Health Center
06.2005 - 08.2005
- Answered phones.
- Filed and organized information.
- Took down messages.
- Ran errands
- Data entry and word processing.
Education
Bachelor's Degree - Political Science
Bennett College
Greensboro, NC05-2013
Skills
- Clear Communication
- Writes clearly and concisely
- Listens attentively
- Works well with others
- Motivated
- Fast learner
Timeline
Claims Analyst I
Unclaimed Property Division
03.2020 - Current
Payment Specialist
Unclaimed Property Division
09.2016 - 03.2020
Administrative Support
Dept. of Public Health
03.2016 - 09.2016
Customer Service Rep
Masshealth
09.2014 - 02.2016
Wireless Care Representatives
US - Conduit Global
12.2013 - 07.2014
Internship
East Market St Development Cooperation
01.2013 - 05.2013
Valet Attendant
Health Park Valet Company
07.2011 - 03.2012
Cashier
McDonalds
06.2008 - 08.2008
Cashier
Frugal Fannies
09.2006 - 06.2007
Office Assistant
Whiter Street Health Center
06.2005 - 08.2005
Bachelor's Degree - Political Science
Bennett College