Talia Liggins
Philadelphia,Pa
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Supportive Housing Manager
PROJECT HOME
01.2021 - Current
- Manage 88 units, 2 commercial properties, 1 assistant manager and 6 support staff members
- Supervise and mentor support staff; foster open-lines of communication among staff
- Resolve tenant matters at site level
- Ensured compliance with Fair Housing, OHS, PHA, HUD and straight Tax Credit regulations
- Administered budget analysis to fund operations and maximize owner investments
- Build long-term contractor/vendor relations
- Solidify tenant accountability; regular interactions with government agencies, general contractors and vendors
- Litigation procedures including court filings, mediations, in-house agreements and evictions
- Support lease-up initiatives for Gloria Casarez Resident Housing
- Weekly internal collaborations with Program Managers
- Provide routine physical inspections of property, satisfy funding audit requirements
- Develop preventive maintenance workflow via work order trends
- Ensure staff compliance to the Personnel Policy and Procedures, including hiring, orientation, evaluation, supervision, corrective actions and training, with the ultimate goal of good staff morale.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Program Manager
GAUDENZIA EASTERN REGION DIVISION
01.2017 - 01.2021
- Managed Eastern Region Division Housing Programs
- Residential portfolio included 5 communities; Permanent Supportive & Transitional Housing Programs
- Maintain fiscal and capital improvement budget
- Develop realistic program cost projections
- Annual OHS Grant Renewals
- Complete Knowledge of Housing First Model
- Oversee all program operations, including physical plant, clinical and administrative programming
- Maintain program licensing, accreditations, credentialing and certifications as appropriated
- Maintained Eclipse Program Compliance
- Ensure all programs are operating within PHFA, HUD, OAS, LIHTC, HMIS compliance
- Responsible for PHFA Multi-family Annual Management
- Upkeep Housing Quality Standards (HQS) related to each unit, building structure and safety
- Negotiating repairs/improvements/carrying cost
- Develop preventive maintenance workflow via work order trends
- Provide routine physical inspections of property and quarterly tenant file inspections
- Oversee annual audits for all housing programs
- Litigation procedures of court filings, mediation, in-house agreements and tenant evictions
- Ensure staff compliance to the Personnel Policy and Procedures, including hiring, orientation, evaluation, supervision, corrective actions and training, with the ultimate goal of good staff morale.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Resident Relations
Aimco
01.2013 - 01.2016
- Oversee the smooth running of activities on a commercial or residential property
- Design and implement management strategies necessary for meeting the needs and requirements of a client
- Carry out the marketing and advertising of property vacancies to attract tenants
- Conduct screening of potential tenants to determine individuals best suited for a property
- Responsible for fixing appropriate rental rate, collecting tenant rents, and adjusting rental rates when necessary
- Oversee the regular maintenance and repair of facilities to ensure utility needs of tenants are met
- Carry out various financial obligations, such as payment of bills, budget preparation, compiling of expenditures, and analysis of financial records
- Oversee the hiring and training of maintenance staff/contractors
- Contract a security outfit to monitor property activities and implement precautionary measures
- Set and enforce occupancy policies and regulations necessary to maintain order within property premises
- Handle the vacation or eviction of a tenant as well as carry out inspection of tenant apartment prior to vacation to verify its condition
- Maintain a thorough knowledge of property and housing laws and employ this knowledge in performing job duties
- Supervise the filing of property taxes and may also educate owners on tax filing
- Keep accurate records of property revenue, expenditure, and insurance
- Take part in educational programs and conferences to improve on existing job knowledge and increase personal network.
Mental Health Technician
Kirkbride
01.2008 - 01.2012
- Organize activities and therapy sessions
- Assist patients with personal tasks like bathing, grooming or feeding
- Administer prescribed medication
- Observe patients and gain insight into treatment options
- Maintain a calm setting
- Track any behavioral changes in patients that may be of use to healthcare providers
- Chart patient observations following prescribed procedures and standards
- Participate in the development and implementation of patient treatment programs
- Maintain confidentiality of patient records
- Transport patients to and from appointments, clinics, laboratories and/or treatments as needed.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Store Manager
The Walking Co
01.2004 - 01.2008
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Liaising with the head office.
Education
Behavioral Health & Human Services Associate -
Pennsylvania State University
Skills
- Yardi Voyager Property Management Systems
- Integrated Clearing House Software (ICHS)
- Homeless Management Information Systems (HMIS)
- PHFA Multi-family Housing software
- Eclipse Public Licensing software
- Onesite
- Excel / Microsoft Word
- PowerPoint
- Narcan, CPR & AED Certification
- Medical terminology knowledge
- Customer Service
- Insurance verifying
- Payment Collection
- Eligibility Determination
- Office Administration
- Data entry proficiency
Timeline
Supportive Housing Manager
PROJECT HOME
01.2021 - Current
Program Manager
GAUDENZIA EASTERN REGION DIVISION
01.2017 - 01.2021
Resident Relations
Aimco
01.2013 - 01.2016
Mental Health Technician
Kirkbride
01.2008 - 01.2012
Store Manager
The Walking Co
01.2004 - 01.2008
Behavioral Health & Human Services Associate -
Pennsylvania State University
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