Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Talia Mathews

Queens

Summary

Dynamic professional with a strong work ethic and expertise in customer service, honed at TGI Fridays. Successfully managed multiple tasks, enhancing guest experiences and ensuring efficient operations. Proven ability in cash handling and guest engagement, with a track record of mentoring and training peers. Achieved a 20% increase in customer satisfaction through exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Server

TGI Fridays
Valley Stream, NY
08.2024 - 02.2026
  • Managed multiple tables efficiently, prioritizing customer needs and requests.
  • Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.

Host

TGI Fridays
Valley Stream, NY
08.2024 - 09.2025
  • Welcomed guests and efficiently managed seating arrangements to optimize dining flow.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
  • Trained new hosts on operational procedures and customer service standards.

Basketball Coach

Saint Francis Preparatory School
Fresh Meadows,NY
07.2022 - 07.2025
  • Mentored junior coaches, fostering professional growth and enhancing coaching techniques.
  • Analyzed game footage to identify areas for improvement in player performance.
  • Coordinated team logistics, including scheduling games and managing travel arrangements.

Education

Bachelor of Science - Criminal Justice

Saint John's University
Fresh Meadows,NY
05-2028

Bachelor of Science -

Saint Francis Prep
Fresh Meadows,NY
05-2024

Skills

  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Strong work ethic

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Team Sports
  • Volunteer Work
  • Video Gaming
  • I enjoy cooking for friends and family gatherings

Timeline

Server

TGI Fridays
08.2024 - 02.2026

Host

TGI Fridays
08.2024 - 09.2025

Basketball Coach

Saint Francis Preparatory School
07.2022 - 07.2025

Bachelor of Science - Criminal Justice

Saint John's University

Bachelor of Science -

Saint Francis Prep