Talia Smith
Andover,NH
Summary
Accomplished Manager of Customer Service at Hannaford Supermarket, adept in fostering customer loyalty and satisfaction through exceptional problem-solving and interpersonal communication. Excelled in building relationships and mentoring teams to exceed service standards, demonstrating a profound commitment to customer satisfaction and loyalty. Proven track record in mentoring staff and collaborating with management to elevate service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager of Customer Service
Hannaford Supermarket
New London, NH
06.2006 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Kearsarge Regional High School
North Sutton, NHSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Relationship Building
- Staff Training
- Positive and Constructive Feedback
- Schedule Management
- Staffing coordination
- Professional and Courteous
- Payroll Processing
- Account Reconciliation
- Data inputting
Certification
Food Safe certified
Timeline
Manager of Customer Service
Hannaford Supermarket
06.2006 - Current
Kearsarge Regional High School