Washington Thompson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Manager, with strong ability in corporate structure. Offering an executive skillset and management and postmaster experience. Highly organized, proactive and punctual with team-oriented mentality. Dedicated student interested in applying excellent communication and interpersonal skills to a corporate role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated professional offering Executive managerial skills building large corporate firms and government entities with excellence in leadership building. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Motivated professional offering Business management . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Builder of mega million dollars conventions, collaborating from the state of Washington throughout the United States. Negotiator of the United States Supervisors Convention.
Overview
32
32
years of professional experience
Work History
Manager of Customer Service
United States Postal Service, USPS
Las Vegas, NV
01.1991 - 12.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Acting Postmaster North Las Vegas
North Las Vegas
North Las Vegas, NV
01.1989 - 12.1991
- Assisted in the hiring and training of new employees.
- Communicated postal laws and regulations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Processed incoming and outgoing mail according to postal regulations.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Developed strategies to improve efficiency within the post office's operations.
- Organized and supervised activities in 350 plus-employees in the post office and handled organizing and processing incoming and outgoing mail.
Acting Postmaster of Customer Service, Henderson
United States Postal Service, USPS
Henderson , NV
01.1987 - 12.1989
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Organized mail sorting operations to ensure timely delivery.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Developed strategies to improve efficiency within the post office's operations.
- Organized and supervised activities in 300 plus-employee post office and handled organizing and processing incoming and outgoing mail.
Manager of Customer Service
United States Postal Service, USPS
Las Vegas, NV
01.1982 - 12.1987
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Superintendent of Customer Service
United States Postal Service, USPS
Las Vegas, NV
01.1980 - 12.1982
- Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
- Attended and participated in progress and project meetings.
- Maintained safe work site by implementing safety requirements and good housekeeping regulations.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
- Supervised a staff of 150 or more staff, including subcontractors and laborers on assigned projects.
- Supervised staff including subcontractors and laborers on assigned projects.
- Planned, managed and coordinated construction activities to ensure timely completion of projects.
- Managed projects by coordinating materials, inspections and contractor tasks.
- Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
- Adhered strictly to company policies and procedures while overseeing operations at the site.
- Ensured that all subcontractors are in compliance with contract documents by conducting regular inspections of their workmanship.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Inspected construction sites regularly to detect potential safety hazards and ensure compliance with safety protocols.
- Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
- Established procedures for completing projects within specified budgets and timelines.
- Recognized and enforced quality standards through daily inspection of construction sites.
- Created and executed project plan and schedule, complying with budget and quality measures.
- Oversaw complete construction process to maximize quality, cost controls and efficiency.
Supervisor of Customer Service Operations
United States Postal Service, USPS
Las Vegas, NV
01.1978 - 12.1979
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 150 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
United States Letter Carrier
United States Postal Office
Las Vegas, NV
01.1977 - 12.1978
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Adhered strictly to all federal laws governing the handling of confidential documents.
Military Police Officer
United States Marine Corps
San Diego, CA
05.1976 - 05.1977
- Enforced military laws and regulations.
Federal Police Officer
The State of Nevada
Las Vegas, NV
05.1976 - 05.1977
- Developed strategies with other law enforcement agencies for the prevention of crime.
Education
Associate of Arts - Business Administration
College of Southern Nevada
Las Vegas, NV09-1980
High School Diploma -
Eldorado High School
Arkansas05-1970
Associate of Arts - Business Management
University of Nevada Las Vegas
Las Vegas, NVSkills
- Training & Development
- Self-Directed
- Customer Service
- Fluent in English
- Customer Relations
- Critical Thinking
- Team Building
- Time Management
- Microsoft Office
- Networking
- Analytical
- Written Communication
- Analytical Thinking
Timeline
Manager of Customer Service
United States Postal Service, USPS
01.1991 - 12.2007
Acting Postmaster North Las Vegas
North Las Vegas
01.1989 - 12.1991
Acting Postmaster of Customer Service, Henderson
United States Postal Service, USPS
01.1987 - 12.1989
Manager of Customer Service
United States Postal Service, USPS
01.1982 - 12.1987
Superintendent of Customer Service
United States Postal Service, USPS
01.1980 - 12.1982
Supervisor of Customer Service Operations
United States Postal Service, USPS
01.1978 - 12.1979
United States Letter Carrier
United States Postal Office
01.1977 - 12.1978
Military Police Officer
United States Marine Corps
05.1976 - 05.1977
Federal Police Officer
The State of Nevada
05.1976 - 05.1977
Associate of Arts - Business Administration
College of Southern Nevada
High School Diploma -
Eldorado High School
Associate of Arts - Business Management
University of Nevada Las Vegas
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