Talia Smith
Marion
Summary
Dynamic Student Success Coordinator at Ivy Tech Community College with a proven track record in enhancing student engagement and satisfaction. Skilled in problem-solving and time management, I effectively connected students with vital resources, optimizing their academic journeys. Proficient in Microsoft Word, I excel in communication and adaptability, ensuring exceptional support in diverse environments.
Overview
8
8
years of professional experience
Work History
Student Success Coordinator
Ivy Tech Community College
Marion
09.2023 - Current
- Developed outreach initiatives to connect students with campus resources effectively.
- Assessed student needs and provided targeted resources for academic and personal support.
- Managed student accounts, including registration changes and adjustments.
- Participated in college committees to enhance student engagement and satisfaction.
- Coordinated calendars for advisors and supervisors to optimize scheduling efficiency.
Customer Service Representative
Carenet Healthcare
Houston
09.2022 - 06.2023
- Maintained confidentiality of patient records and sensitive information diligently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Cashier/Customer Service
Walmart
Marion
10.2018 - 03.2019
- Assisting customers find items
- Ringing up and checking out customers
- Handling money
- Keeping work area clean
Hostess/Server
Omni Hotels
Indianapolis
10.2017 - 01.2018
- Serving food
- Greeting customers
- Cleaning work space
- Efficient service
Education
Associate in Psychology - Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
Associate in General Studies - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
High school diploma - Marion, IN
Marion High School
Marion, IN06.2017
Bachelor of Science - Psychology
Ball State University
Muncie, INSkills
- Cash handling and cashiering
- Student engagement
- Problem solving
- Time management
- Technology proficiency
- Analytical skills
- Communication skills
- Multitasking
- Performance improvement
- Attention to detail
- Adaptability
- Interpersonal skills
- Food service experience
- Cleaning and maintenance
- Hosting and serving skills
- Microsoft Word proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Retail customer service, Proficient, 06/01/21, Comprehending and responding to retail customer needs
- Cashier skills, Familiar, 06/01/21, Counting cash, processing transactions, following written procedures, and attending to details
Accomplishments
- Dean's list (Summer)
- Invited to Phi Theta Kappa
References
References available upon request.
Timeline
Student Success Coordinator
Ivy Tech Community College
09.2023 - Current
Customer Service Representative
Carenet Healthcare
09.2022 - 06.2023
Cashier/Customer Service
Walmart
10.2018 - 03.2019
Hostess/Server
Omni Hotels
10.2017 - 01.2018
Associate in Psychology - Psychology
Ivy Tech Community College of Indiana
Associate in General Studies - General Studies
Ivy Tech Community College of Indiana
High school diploma - Marion, IN
Marion High School
Bachelor of Science - Psychology
Ball State University