Talia Taylor
Gwinnett Clinic
Porterdale,GA
12
years of professional experience
Experienced patient care representative with 8+ years in insurance verification, scheduling, and front desk support. Known for HIPAA compliance, accurate documentation, and strong multitasking that keeps clinic operations organized and patient-focused.
Work History
Patient Care Representative
3 Years 5 Months- Verified insurance eligibility and collected copayments accurately at check-in.
- Scheduled patient appointments and coordinated visit changes to maintain efficient clinic flow.
- Registered new patients and updated demographic records in electronic health systems.
- Coordinated referral paperwork and prepared documentation for provider review.
- Maintained confidential patient information while supporting front desk operations.
- Answered incoming calls, resolved routine inquiries, and routed messages to appropriate staff.
- Assisted patients with intake forms and explained clinic procedures clearly.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Shared Service Specialist
8 Years 4 Months- Reviewed and validated check production files to ensure accuracy before processing.
- Print hazard, claims, and loss draft checks for various clients according to established schedules and procedures.
- Balanced and reconciled daily check files to ensure accuracy and completeness.
- Verify check totals, sequence numbers, and payment information before release.
- Investigate and resolve discrepancies related to check printing, balancing, or reporting.
- Mentored newer team members on benefits processes, systems navigation, and service standards.
- Prepare daily, weekly, and monthly reconciliation reports as required
Education
High School Diploma
Skills
Patient-focused care
Billing procedures
Time management
Medical terminology
Scheduling
Referral coordination
Patient management
Organizational skills
Multitasking
HIPAA compliance
Timeline
Patient Care Representative
Gwinnett Clinic
06.2023 - CurrentRead More
Shared Service Specialist
Assurant Employee Benefits
02.2015 - 06.2023Read More
Stone Mountain High School
High School Diploma
Read More